Operations Analyst

Job Description

ADP is hiring a Operations Technical Analyst II. In this position you will respond to Adjustment requests for issue resolution that may require calculating and posting corrections to the SunGard recordkeeping system. CS Technical Analyst determines appropriate corrective action to resolve issues and minimize impact to clients and E&O. Issues may vary from basic and administrative to complex and technical in nature. Duties include: submitting manual trades, reconciling plan and trust activities. Documents notes and outcomes in Adjustment Database and PowerImage system. Meets internal SLAs for response times. Acts as key resource for internal and external business units. Acts as an SME or represent the business in projects and initiatives. E and O trend analysis and recommends solutions for continuous improvement May have some client contact depending on work type and job level.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Receives Adjustment requests issue resolution via Power Image queue from various Retirement Services teams such as: CS, Terms and Transfers, FITE, New Business, Compliance, Payroll, Systems and Operations.
• Determines appropriate corrective action to resolve issues and minimize impact to clients.
• Corrects system data as appropriate.
• Submits manual trade tickets and reconciles plan and trust activities.
• Documents notes and outcomes in Adjustment database and PowerImage.
• Meets internal SLAs for response times.
• Demonstrates strong technical expertise and successfully navigates through all systems and properly utilizes each system to its full potential i.e. Omni, Adjustment Database, CTS, MTUP, PES, Plan Sponsor Website, LUMIN and KBASE.
• Demonstrates proficiency in the use and application of systems needed to be effective and shares this knowledge with others.
• Brings substantive conflict and disagreements into the open and attempts to resolve them, escalating them to management when appropriate.
• Makes procedural or process suggestions for achieving team goals/performing functions.
• Develops and applies knowledge of the business, products, systems and technology, including updating procedures and LUMIN.
• Demonstrates possession of and uses cross-functional/ departmental knowledge.
• Acts as knowledge resource for others by providing either informal or formal technical support as needed.
• Exhibits working knowledge of 401K , call center, Client Service , Financial Control and Check writing within RS.
• Aptitude to grasp new concepts or tools by actively learning.
• Demonstrates commitment to action and risk tolerance.
• Makes decisions based on available resources, constraints and organizational values.
• Manages own adjustment requests and reviews the adjustment requests of others as needed: follows up with adjustment requestor in a timely manner.
• Working on smaller projects which include -- OFA fixes, fund and participant deletes.
• Create and run standard T933 and T966 calculator report transactions.

• Bachelor's Degree or its equivalent in education and experience with a Major Area of Concentration in Math, Computer Science, Business, or Accounting
• 3 -- 5 Years Minimum 2-3 years of successful experience as an Operations Technical Analyst I or equivalent experience

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Demonstrates strong oral/written communication skills.
• Demonstrates strong listening skills.
• Utilizes tools to support daily functions such as Microsoft Office Products (Word, Excel, Outlook, etc)
• Demonstrates ability to learn other proprietary system tools (Omni Plus, Power Image, and Clarify).
• Proficiency in using payroll and recordkeeping systems
• Ability to learn quickly, function in a fast paced environment, and work on multiple projects simultaneously.
• Proven relationship-building skills.
• Strong time-mgmt, organization and problem solving skills.

Explore our COVID-19 page https://jobs.adp.com/covid19/ to understand how ADP is approaching safety, travel, the hiring interview process, and more.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.