Senior Manager- Americas Workplace Experience

Job Description

Location Details:

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is an in-office position. You’ll eventually be expected to work full-time in an office location, and therefore must live within commuting distance from your assigned office. If your designated office has re-opened to employees, you will work from this office beginning on your first day. If your designated office is not yet re-opened, you’ll work remotely until leadership transitions the team back to in-office work. Your hiring manager will communicate whether your designated office is open to employees before your first day.

This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands.

Join our team...

The Senior Manager, Americas Workplace Experience is the regional lead responsible for operational oversight of facilities and workplace experience program management for the Americas Region. This role is located in GoDaddy’s Kirkland office and will have direct oversight of the Kirkland office as well as management of the team overseeing Regional and Coworking offices. Steward for creating positive and impactful workplace experiences through exceptional customer service and meaningful engagement. Serves as a leader, coaching and developing assigned staff members.

What you'll get to do...

• Be a leader and the “face of the office” by engaging with employees at all levels of the organization
• Deliver programs and services that positively impact the workplace culture and employee productivity
• Develop and track performance metrics for space utilization, programs, costs and team performance, and track appropriate KPIs
• Provide guidance and direction to ensure successful change management
• Hire, lead, develop and mentor to drive and create a performance culture to deliver exceptional workplace experience
• Partner with the regional safety & security team, to maintain a safe and secure workplace including access management, health & safety compliance, CPR/AED/First Aid training
• Provide strategic guidance and oversight to the Americas Workplace operations team
• Assist in developing the Americas Workplace opex and capex forecast, and track spend against given budget/ forecast
• Manage, recommend, and implement operational objectives and processes while balancing the constantly changing environment
• Understand regional and cultural nuances to promote better delivery of localized workplace experience initiatives
• Oversee Regional Food program and 3^rd party vendor management
• Recommend and contribute to new policies, guidelines and processes that will advance operational efficiency
• Audit and inspect buildings, sites and equipment for appearance, repairs, and maintenance work
• Strategic alignment with Site Stakeholders; build and maintain a strong relationship with senior site stakeholders and all cross-functional partners
• Address workplace tickets
• Execute project -based initiatives with an understanding of the broader impact to the business
• Ensure the highest level of consistent customer service, through resolution of daily operational issues
• Continuous learning of technology platforms, communication standards and iterative operational updates
• Attention to detail, focusing on the “little things” that make the workplace special
• Work cross-functionally as a trusted partner
• Other responsibilities as assigned

Your experience should include...

• 5+ years Workplace / Facility management experience, preferably across multiple sites/states
• Significant people management experience - mentoring and leading a diverse team of workplace professionals both onsite and remotely
• Adaptable, self-starter with excellent customer service skills
• A problem solver and a tactical do-er
• Excellent communication skills
• Ability to work in a fast-paced environment with constantly changing priorities and demands
• Willing to travel as necessary
• Highly proficient with project management tools, Excel and Office Suite
• Proficient at developing and delivering reports, analysis and presentations
• Strong work ethic, commitment to quality, & proven follow-through skills

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.