Job Description

TMC is a global division of C.H. Robinson Worldwide, Inc. with offices in Chicago-USA, Amsterdam-The Netherlands, Shanghai-China, Mumbai- India and Wroclaw-Poland. Over the past 15 years, TMC has exceeded customer expectations for savings, productivity, supply chain improvements and carbon footprint reduction.

Today, TMC has over 400 employees, $3.4 billion in freight and we have been around for 17 years.

The Manager Operations is responsible for the execution of TMC’s Service Delivery strategy for an assigned customer or customer portfolio, in line with customer SLAs and expectations. This includes responsibility in the following areas:

• Service Delivery Excellence & Customer Satisfaction
• Personnel Development and Management
• Service Delivery “Operational Excellence” via Continuous Improvement approach

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Business Strategy:

• Drive consistent execution that meets Service Delivery requirements and expectations
• Leverage Operations Dashboards and internal analytics to understand areas of service excellence & service gaps, and work with teams on actions to address identified gaps
• Utilization of continuous improvement methodology in management of KPIs for the service delivery team
• Identify recurring service delivery interruptions & customer issues, drive root cause analysis and resolve via appropriate corrective & preventive actions
• Key customer contact for Service Delivery (Operational) needs
• Collaborate with multiple areas of the business to drive standardization of leading practices

Team Leadership:

• Lead and mentor direct reports providing regular feedback, coaching and guidance based on performance, dashboards, and Personal Development Plan
• Ensure that all assigned team-members have a solid understanding of customer business objectives and the plans to attain those objectives
• Ensure service delivery team has resources required to execute day-to-day operations
• Coordinate schedules to ensure proper account coverage. Examples of but not limited to PTO, meals, breaks
• Maintaining and utilizing Account Specific Onboarding for new team members

Qualifications:

Required:

• + 6 years of experience in operations and/or customer/client service-facing role
• + 3 years of leading and managing teams
• Experience in transportation or/and supply chain area
• Advanced proficiency in Microsoft Office Suite package
• Strong problem-solving and conflict resolution skills
• Ability to adapt and lead in a fast-paced environment
• Strong interpersonal/communication and presentation skills, with the ability to communicate effectively in a highly responsive and professional manner
• Ability to work collaboratively within the business setting

Preferred:

• Strong negotiation skills and business acumen
• Willingness to work hands-on and support the team in challenges
• Experience executing businesses through Standard Practices and Operational Excellence methodologies
• Values a diverse and inclusive work environment

What we offer:

• Contract of employment with a package of benefits
• Real career possibilities and the opportunity to develop your talent in a fast moving, global and international organization
• An opportunity to use and develop your language skills in our international work environment
• Modern office in the convenient communication spot

Questioning if you meet the mark? Studies have shown that women and people of color may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 20 million shipments annually for 100,000 customers, and millions of dollars contributed to support causes that matter to us, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2022. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there... Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.