Website Specialist I, Iasi, Romania

Job Description

Location Details: Iasi, Romania

At GoDaddy the future of work looks different for each team. Some teams work in the office full-events or offsites. Your hiring manager can share more about this role’s hybrid or remote time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team in the future.

What you'll get to do...

We are looking for a hard-working Website Specialist to join our existing website specialist team. We seek to show our clients a phenomenal return on investment and provide them with recommendations for further growth. Working within the Website Design Services team, you will have a high interaction over the telephone and email with our small business clients as we deliver them an effective and affordable online marketing solution. Some of the your main responsibilities:

• Interview our clients on their wishes and needs about getting their business up and running Online
• Understand each client’s goals and translate them into a production brief that is in-line with internal standard methodologies
• Keep a high standard in communication, both on the phone and via email, to keep a focus of customer satisfaction
• Advise clients regarding website standard processes and suggest optimization opportunities
• Keep frequent contact with our clients, as to best handle all the steps throughout the project
• Process information and content sent by customers to align with our internal parameters
• Proactively propose actions and improvements to benefit clients
• When needed, be the Quality Assessment agent within our after-care system for our customers with existing websites
• Liaise with team members and with the team manager on particular cases or initiatives

Your experience should include...

• Customer service experience (preferred)
• Strong English speaking and writing skills
• Strong time management skills
• Some knowledge of digital marketing strategy
• Account management skills recommended
• Ability to be self-sufficient and work to tight deadlines
• Ability to hold efficient but pleasant conversations with all parties involved

We've got your back...

• 25 days of annual leave plus bank holidays
• Excellent training opportunities
• Private medical insurance
• Life insurance
• Hybrid working option - Work from Home working with option to work from the office
• Opportunities to work with global teams and grow your network
• A dynamic, fun and encouraging culture

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy here (https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement).

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.