Escalated Aftermarket Support - Sofia, Bulgaria

Job Description

Location Details: Sofia, Bulgaria

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time, others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely.

Hybrid: This is a hybrid position. You’ll divide your time between working remotely from your home and an office, so you should live within commuting distance. Hybrid teams may work in-office as much as a few times a week or as little as once a month or quarter, as decided by leadership. The hiring manager can share more about what hybrid work might look like for this team in the future.

What you'll get to do...

We are looking for an experienced customer service guide to join our growing team in EMEA. GoDaddy’s Domain Name Aftermarket is the largest premium domain reseller in the industry. Our team focuses on helping domain buyers and sellers and even serves as a critical issue point for colleagues that need assistance with an Aftermarket product.

Our mission is to provide the highest quality of customer service with a sense of empathy and dedication. We strive to exceed our customer's expectations by always thinking one step ahead when providing solutions. In return, you’ll gain access to one of the most fun, open, and ambitious groups of people. We push each other to be our absolute best and are the kind of company that will make you feel happy getting out of bed every morning.

• Work with customers and colleagues from all around the world
• Address customer concerns through phone calls, chats and emails
• Collaborate with cross-functional teams, including Sales, Engineering and Product, to capture information and resolve cases
• Become an expert on Aftermarket products
• Thrive in a dynamic support environment where each team member’s contribution and opinion matters

Your experience should include...

• Proven track record of providing great customer service
• Good level of English skills – both verbal and written
• Strong communication and interpersonal skills
• Solid problem-solving and troubleshooting skills, with the ability to analyse complex situations and provide appropriate solutions

You might also have...

• Experience with Salesforce
• Knowledge of domains and DNS
• Understanding of GoDaddy’s products
• Experience with the Aftermarket industry
• Understanding Office 365 products - Excel, Word, SharePoint & Outlook

We've got your back... We offer a range of benefits that may include paid time off, retirement savings (e.g., 401k, pension schemes), incentive eligibility, equity grants, participation in an employee stock purchase plan, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.Refer to our full EEO policy here (https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement).

Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to [email protected].

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.