Engagement Leader, Singapore

Job Description

About Imperva

Imperva is the comprehensive digital security leader on a mission to help organizations protect their data and all paths to it. With an integrated approach combining edge, application security, and data security, customers around the world trust Imperva to protect their applications, data, and websites from cyberattacks. Imperva Threat Research and our global intelligence community keep Imperva ahead of the threat landscape and integrate the latest security, privacy, and compliance expertise into our solutions.

Why Imperva?

• We have experienced the following growth and achievements:
• Selling to over 6200 customers worldwide
• 500 partners in 100+ countries worldwide
• We are now a certified Great Place to Work® in Singapore. https://bit.ly/3Mi2a9E
• Imperva has been named one of the coolest Cloud Security Vendors of 2023 by CRN!
• Imperva has been in the Leader’s Quadrant of the Gartner Magic Quadrant for 8 consecutive years in Web Application and API Protection
• Imperva is also a leader in the Forrester Wave for DDoS Mitigation Solutions in 2021 with the highest score in the “current offering” category

To be successful in this role, the person will need to perform the following responsibilities and possess the following qualifications.

JOB SUMMARY

As a Engagement Leader, you will be proficient at leading the delivery of security and infrastructure projects and will be directly responsible for the program management, project management and project governance of those projects. Above all else, you will drive project outcomes to ensure the customer realizes the value of Imperva Professional Services. While technical project management is your key strength, possessing an appropriate level of technical understanding of the security landscape (on-premises and cloud) to successfully lead PS projects.

The types of projects performed by the Consulting and Professional Services team range from advisory and implementation engagements within the security domain using Imperva’s class-leading technologies. Projects are executed in collaboration with a project team of architects and engineers, interfacing with customers that include large enterprises and SMEs.

ESSENTIAL FUNCTIONS

• Responsible for project outcomes as the technical project manager
• Coordinate Imperva and customer teams to achieve project outcomes
• Leverage your project management skills to apply the necessary level of program management, project management and governance
• Be strongly outcomes-focused and customer-centric, with the ability to anticipate project and customer needs
• Manage the project team, milestones and goals
• Provide weekly status about the state of customer engagement, alerting management to potential issues impacting our ability to meet project timeline.
• Mentor develop and provide opportunities to members
• Assist and take charge of initiatives to further the development and improvement of the organization PMO practices
• Perform capacity forecasting, scheduling, planning against project timelines, budget and quality measures
• Ability to collaborate with and manage diverse cross functional teams for successful customer outcomes.
• Excellent verbal and written communication and documentation skills with great attention to detail and accuracy.
• Strong rapport and relationship building skills with both internal departments and external customers.
• A strong desire to learn new technologies and delivery excellent customer outcomes through technical expertise
• Solid problem-solving abilities coupled with a desire to take on responsibility
• Good communication skills and an ability to develop relationship with internal and external stakeholders
• Have an adequate understanding of Imperva cloud technologies and how to successfully implement those technologies on cloud platforms including AWS, Azure and GCloud.

ADDITIONAL RESPONSIBILITIES

• Supporting training and mentorship of PS team members
• Assist management on the state of our products, based on customer feedback, as seen through our end user’s eyes.
• Assist Manager on interviewing new Consulting Staff
• Assist Manager on providing requested feedback for performance appraisal evaluations.
• Conduct periodic training sessions whenever necessary for customers, partners, and internal staff

REPORTING RELATIONSHIPS

• Regional Director or Regional Manager
• Engagement Leaders will work directly with Principal Consultants, Consultants, Architects, Customer Success Managers and Sales team.

INTERACTIONS

• Works closely with the team and leadership to ensure that customers are receiving high-quality service
• Communicates to leadership on key customer engagements

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• 5+ years’ proven experience program/project managing infrastructure and/or security projects for organization(s)
• 6+ years of experience in a project-based delivery environment
• 3+ years of experience engaging directly with enterprise customers and SMB customers

EDUCATION AND EXPERIENCE: (Education, special training and years of experience required)

• Project management qualifications (e.g. PMP, Prince2)
• (preferred) Service management qualifications (e.g. ITIL Foundation)
• (preferred) Security clearance (or the ability to obtain).
• (preferred) Experience delivering projects on one cloud platform from AWS, Microsoft Azure or Google Cloud

ACCOUNTABILITIES:

• Provide high quality consulting and advisory to Imperva customers that meet our customers’ required capabilities.
• Escalate high impact problems / key customer account-related issues to the management team and/or Development.

Our Company:

Imperva is an analyst-recognized, cybersecurity leader—championing the fight to secure data and applications wherever they reside. Once deployed, our solutions proactively identify, evaluate, and eliminate current and emerging threats, so you never have to choose between innovating for your customers and protecting what matters most. Imperva—Protect the pulse of you business.

Learn more: www.imperva.com, our blog, on Twitter

Rewards: Imperva offers a competitive compensation package that includes base salary, medical, flexible time off and more. It’s an exciting time to work in the security space. Check out our products and services at www.imperva.com and career opportunities at www.imperva.com/careers

Legal Notice: Imperva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.

#LI-Hybrid#LI-SJ1