Logistics Transportation Analyst, Bay Area, CA (Meraki)

Job Description

At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology, we can free passionate people to focus on their mission! As the fastest-growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.

Our Operations Team continues to grow, and we are thrilled to be adding a new role of a Logistics Transportation Analyst. The ideal candidate will be capable of driving improvement in both the delivery and return of our products. This will involve setting, capturing, and monitoring KPI’s of our 3PL warehouses and carriers. The person will possess strong interpersonal skills, high attention to detail, and the ability to work independently or within a team. These traits must be combined with a high level of enthusiasm and problem-solving capabilities.

Responsibilities:

• Maintained day-to-day activities to complete RTS and pod triggers process and distribute weekly reports to communicate the status of these processes.
• Support system updates to accommodate new shipping services and carries to (GP) update with SCAC codes.
• Verify, validate, and implement the completion through POD and maintain weekly status reports.
• Build and maintain documentation related to reverse logistics, including tracking of returned products, and disposition decisions.
• With a customer-centric approach provide support for management to drive vendor and partner performance.
• Coordinate customer undeliverable orders back to Meraki warehouses and liaise with relevant teams for subsequent return order processing.
• Lead shipment exceptions and design reports (Metrix) to find opportunities for process improvement.
• Build and maintain documentation on procedures for logistics flows, investigations, and systems.
• Work with customer service, suppliers, and other internal teams to quickly establish root causes and find countermeasures against issues identified by customers.
• Liaise with internal departments, such as finance, and logistics teams, to maintain and improved related to RTS and proof of deliveries triggers.
• Develop and implement process improvements to increase the efficiency and reliability of RTS and POD management, actively pursuing opportunities to drive better results.
• Other duties as the need arises.

Requirements and Qualifications:

• 3 - 5 years of experience working with a fulfillment warehouse and/or a logistics team preferred.
• Experience with shipping, carriers, forwarders, and reverse logistics
• MS Excel skills (pivots, basic formulas, and VLOOKUP) are required with SQL being a plus.
• Must have high attention to detail.
• Experience with Salesforce, Dynamics GP, Carriers portals, and data export sites or other ERP systems, preferred.
• Excellent organization and communications skills (phone, email, meetings).
• Strong analytical and problem-solving skills.
• Ability to adapt to changing conditions and work assignments.
• BS or BA degree is required.