1402715 - Technical Support Manager

Job Description

What You'll Do

Manage cases end to end while maintaining a personal, constant connection with clients and support teams. Reporting on Senior Vice Presidents & their Executive Administrators as well as VIP as they are brought up to our team. Assist Executives as they are onboarded at Cisco. Assist with process improvements and proactive measures to promote a positive user experience. Maintain the team core principles and be a collaborated member of this elite support team.

Who You'll Work With

We are a highly empowered team who works together to complete complex issues for Executives. We work with multiple teams to resolve complex cases for Executives.

Who You Are

Cisco is seeking candidates to aid our SVP Executive Support team in our Research Triangle Park, North Carolina offices. This is a long-term project that is mostly remote but will need to be flexible to go on site on occasion. This additional staff member will function as a support analyst.

Minimum Requirements

• Excellent use of the English language, both written and spoken.
• Excellent soft skills for presentations as well as daily interactions with senior leadership.
• Respectful with a passion for follow-through and accountability.
• Possess the power of persuasion with empathy and the ability to calm a situation.
• Able to think “outside the box” when assisting executives with complex issues.
• At least 5 years’ experience in a customer/client support.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco