Payments Product Manager (Hybrid)

Job Description

Why USAA?

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other.
Come be a part of what makes us so special!

The Opportunity

What you'll do:

We are seeking a dedicated Product Manager for the External Bill Payments product train. This position is a hybrid work type and can be based in one of the following locations: Plano, TX (preferred); San Antonio, TX. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results.

This is a role where you’ll be building external bill pay product by leveraging payment experience, industry trends and based on stakeholders’ requirements. You’ll be participating in defining and documenting our product requirements for the external bill pay modernization journey. This will mean defining capabilities related to core payments and other extended capabilities like reporting, notification, Terms and Conditions, etc. This job will also involve collaboration with risk and compliance partners to produce product solution for risks and issues. You’ll make your mark by helping USAA to build a modern, best-in-class Bill Payments member experience while handling compliance and legal risks.

Formulates product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle. Compile, analyze and interpret data to make strategic and tactical recommendations or decisions pertaining to sales/product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.

• Leverages resources to gather analytics, competitive intelligence, and member information to support formulation of product strategy.
• Participates in the development of product strategy recommendations.
• Develops recommendations to launch new products or sales strategies and the evaluation and decision to buy/build or partner.
• Acts as product SME on features and services and collaborates with business partners to provide recommendations.
• Partners with phone and digital teams on how to effectively use sales guides and provides education on products and services, including new offerings and enhancements to existing features.
• Assists in the identification and evaluation of potential providers for alliance relationships.
• Provides support in developing, editing, and distributing product communications.
• Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
• Holds responsibility for coordinating with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed, implemented, and managed in compliance with all applicable laws and regulations.
• Interprets performance results to inform product or sales forecast and planning.
• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor's Degree in Business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree (10 years of experience in lieu of a degree).
• 6 years of relevant industry experience in Actuary, Underwriting, Marketing or Sales/Service or Finance/Accounting Operations or Financial Services.
• 2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
• 1 year of Data Visualization experience (i.e. Tableau).
• Advanced experience in creating product briefings.
• Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
• Knowledge of applicable product related regulations, and risk and compliance requirements.
• Knowledge of federal laws, rules, and regulations to include: FFIEC- Retail Payment Systems Handbook, Payment Rules (NACHA, Zelle, etc.), Reg CC, Reg E, Reg DD.

What sets you apart:

• 4+ years’ experience in banking/finance preferably in payment space
• Experience working as Product Manager driving product strategy supporting banking or payment product activities.
• Experience in working with IT services, data analytics and reporting teams.
• Strong ability to build and maintain cross functional relationships (e.g. with enterprise partners, product management, technology, operations, legal and compliance teams) and elicit requirements from these partner teams.
• Able to understand data and define reporting requirements based on available data.
• Professional certification(s) in SAFe Agile, Scrum, or other methodologies.
• Proficient knowledge of industry tools such as Jira, Rally, or other tools

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $104,660-$199,970.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.