Join us as we pursue our disruptive new vision to make machine data accessible, usable and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!
The Splunk Technical Support Account Manager (TSAM) is responsible for the overall Technical Health of Splunk Customers. The TSAM Program delivers partnership, technical guidance and advocacy to customers either via consistent sustained relationships, Get Well programs or Migration assistance in partnership with Professional Services. The TSAM’s primary focus is to ensure that Splunk customers remain successful and realize the full value of their investment at Splunk.
Our TSAMs have the ability to support multiple accounts strategically and are responsible for the technical health of our customers. The TSAM has a wide latitude for independent actions and can complete all duties assigned while operating with minimal supervision.
#LI-Remote
We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and benefits, and may be eligible for equity or long-term cash awards.
Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.
Base Pay Range
SF Bay Area, Seattle Metro, and New York City Metro Area
Base Pay Range: $104,000.00 - 143,000.00 per year
California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts
Base Pay Range: $94,400.00 - 129,800.00 per year
All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.
Base Pay Range: $84,800.00 - 116,600.00 per year
About Splunk
People + Product + Passion = Splunk. At Splunk, we are tackling complex problems by making machine data accessible, usable and valuable to everyone. The goal: to provide a game-changing technology to creatively solve today's problems. But passion is key. You can have the best people and the best product, but without passion, you don't have Splunk.
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