Senior Salesforce Administrator

Job Description

THE CHALLENGE There are exciting things going on behind the scenes at Eventbrite. Our product and business strategy continues to evolve and expand, and our team is evolving its capabilities to ensure that our internal systems and processes evolve to meet the growth demands of the business. You will be joining a high performing group of individuals that serve as the backbone for the revenue engineering and contribute to shaping our technology strategy and delivering profitable business outcomes. We are looking for someone to join our team that thrives in a fast paced and collaborative environment and loves problem-solving and building for scale. THE TEAM The GTM Business Systems Team is responsible for providing thoughtful solutions to solve our stakeholders' challenges. We are passionate about GTM tools and align ourselves as the trusted-advisor to our business as it relates to the GTM Tech Stack. Our focus goes beyond the day-to-day support of user requests and platform management and reaches into being proactive in thought leaders in which tools Eventbrite should leverage and how they should be leveraged to support our GTM. THE ROLE The Salesforce Administrator is responsible for providing day-to-day operational support to internal Salesforce users. They will configure, customize and automate solutions on the Salesforce platform. This role will partner closely with a team of Salesforce Admins and Developers to enable our internal users to operate more efficiently. The Salesforce Administrator will also support eventbrite’s GTM tech stack. This is a collaborative and detail conscious role that will engage with different parts of the organization and make an impact on the daily operation of the business.

You will:

• Gain a deep understanding of Eventbrite’s Salesforce configurations, integrations and GTM Tech Stack.
• Be proactive in driving enhancements, improvements, and changes to the GTM platform to better support the Customer team
• Drive the comprehensive implementation of technologies
• Support tools outside of Salesforce that align with the GTM Tech Stack
• Daily support of Salesforce user requests/tickets.
• Work with leadership to drive the custom development of solutions to support Eventbrite’s initiatives
• Create, updated and maintain user and functional documentation
• Build solutions on the Salesforce Platform and support integrations
• Create and manage users, profiles, roles and permission sets
• Customize development work
• Customize fields, page layouts, record types, reports and dashboards
• Assist in data import/export/updates, system customizations
• Support QA, testing and User Acceptance Testing
• Mentor and develop fellow Britelings
• Collaborate cross functionally to support multiple global teams
• Willingness to collaborate with team during agile ceremonies

The Skills Set:

• 4+ years experience supporting the Salesforce platform
• Certified Salesforce Administrator and/or Certified Salesforce Platform App Builder
• Experience with Salesforce (Sales Cloud, Service Cloud) and connected apps
• Experience with supporting other GTM Tools (-, HubSpot, Groove, Gainsight, Conga, Docusign, etc.)
• Experience driving and owning Salesforce tools integrations
• Strong knowledge of Lightning interface and Flow automations
• Excellent communication skills (verbal and written) and the ability to explain technical solutions in nontechnical language
• Understanding of business analysis and the ability to document processes and technical functionality
• A strong customer service mindset and desire to help solve problems
• Familiarity with with Agile methodologies
• Experience working asynchronously and with global teams

The Tech Stack:

• Salesforce
• Hubspot
• Groove & Gong
• Gainsight
• Genesys
• Jira
• Google Suite

Bonus Points:

• Certified Salesforce Advanced Administrator, Certified Sales Cloud Consultant
• Knowledge of JIRA & Confluence
• Resourceful, self-motivated, and able to be successful in an entrepreneurial team-based environment

WHAT WE OFFER We are committed to providing competitive, valuable and meaningful benefits for our Britelings . We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong. Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. Read more about our Diversity and Inclusion work for our team, culture, and community. We offer comprehensive benefits and a wellness package above and beyond standard medical benefits to support our Britelings’ lifestyle. Eventbrite's global benefit programs are designed to meet you where you are by offering resources and support for your health, well-being, finances, and family. This includes support in a remote/hybrid environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off). ABOUT EVENTBRITE Eventbrite is a global self-service ticketing, marketing, and experience technology platform that serves a consumers and event creators in nearly 180 countries. Since inception, Eventbrite has been at the center of the experience economy, transforming the way people organize and attend events. With over 280 million tickets distributed for over 5 million total events in 2022, Eventbrite is where people all over the world discover new things to do or new ways to do more of what they love. Learn more at www.eventbrite.com . IS THIS ROLE NOT AN EXACT FIT? Sign up to keep in touch and we’ll let you know when we have new positions on our team . Eventbrite is committed to equality of opportunity for all staff, and applications from all suitably qualified individuals are encouraged, regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. #LI-REMOTE Applicant Privacy Notice Apply for this job