Wireless Lab Manager (MR) (Software Engineering)

Job Description

Meraki’s Vision:

Our mission is to simplify technology so our customers can focus on what's most important to them: their students, patients, customers, and businesses.

We are the fastest-growing cloud-managed networking company in the world, with a customer base that grows 2-3x every year since we started, a constantly growing product line, and a passionate team that pushes the boundaries. Our products and technology architecture are changing the face of enterprise networking, making simplified cloud-managed IT a reality. Meraki enables connectivity everywhere from neighborhood cafes to education institutions to global hospitality groups operating thousands of sites. Meraki believes that the quality of our product is dependent on the quality of our engineers. We place a high value on encouraging the growth and development of everyone on our team. We foster an open and supportive workplace where everybody is given the opportunity to succeed.

About the team:

You will join the firmware QA test team that is fully embedded within Software Engineering. We handle all types of testing projects for our Wireless products; from nightly feature tests across the latest firmware images to performance testing of all kinds. We run large-scale testing to measure how small changes could impact our performance and reliability. Our products are used in over a million networks and our customers rely on our products to serve tens of millions of people.

We are looking for a Lab Manager who is as passionate about quality as we are! Your contributions will make a direct impact on the success of our business. Meraki engineers put the customer experience first, own projects from beginning to end, and are empowered to make impactful decisions.

Please note that this position requires that you commute to the San Francisco, CA office. Hours are from Monday through Friday, 9 am- 5 pm PST.

A day in the life of a Wireless Lab Manager:

You will get to work with firmware and automation engineers to scale wireless LAN testbeds comprised of access points and Wi-Fi clients from the ground up that has the ability to change topologies on the fly. You will work on our latest MR hardware through all stages of their development life cycle. Your work will feed directly into our release process transitioning to software releases for over 5 million MR access points worldwide. You will improve testing to increase reliability and performance across Meraki MR device firmware. Additionally, you will collaborate with our product & development teams to complete tests on both automated and manual testbeds.

Role responsibilities:

• Managing wireless testing labs across multiple geographical locations
• Designing and maintaining lab topologies and documentation
• Procuring, racking, and stacking lab equipment
• Identify and replace failed equipment in a timely manner
• Configuring and maintaining high uptime of all network switches, routers, wireless access points, servers, firewalls, PDUs, traffic generators, and other test equipment
• Provisioning and configuring hosts with various types of operating systems
• Responding to network outages and performing root-cause analysis
• Implementing automation scripts for system provisioning, back-ups, and other repetitive tasks in the lab
• Maintaining software security and vulnerability patches
• Set up and maintain on-site dev equipment with remote console, power control
• Supporting our firmware engineers in completing test cases, understanding test results, reproducing and investigating bugs
• Collaborating with functional and automation software engineers to scale, improve, and maintain testbed operations
• Working with third-party vendors to test bug fixes and new driver patches

Required qualifications:

• 4+ years of experience with QA testing, deploying test beds, and/or managing wireless/wired networking products
• Technical degree or equivalent experience with a solid foundation in the basics of computer networking
• Working knowledge of core network protocols like TCP/IP, DHCP, DNS, VLANs, etc.
• Knowledge of 802.11 wireless standards, channels, and specs on 2.4GHz, 5GHz and 6GHz
• Experience in analyzing Wireshark packet captures (wired and wireless) to solve and identify the root cause of issues
• Experience in designing and completing manual and system-level test plans
• Have effective communication skills and shown ability to collaborate with others

Bonus points if you have:

• Experience with Cisco Meraki Dashboard and Cisco Meraki products
• Experience in product performance testing or QA testing
• Experience in configuring wireless routers or access points
• Experience with 802.11 wireless protocols and switching network technologies
• Experience in working with Jenkins and Jira
• Experience with managing or leading a team of engineers

Wondering what working at Cisco Meraki is like?

Based in our sunny San Francisco office with stunning views of Oracle Ballpark and the Bay beyond, Meraki offers an onsite gym, multiple kitchens stocked with gourmet snacks, cappuccino machines, daily catered lunches, and a generous benefits package.

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone!

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.