Director, Observability Logging Team

Job Description

We are passionate people focused on transforming the customer experience and dedicated to creating innovative solutions to address the unique challenges of our extraordinary scale

Requisition #: R357099 Pub Date: 02/24/23 Apply Now Share This Job With a friend (or yourself)

Job Summary

As a member of the Comcast DevX Observability team, you will be responsible for overseeing the logging and tracing teams. The Director is instrumental in ensuring that the DevX team provides a robust Observability platform. The individual will work on delivering roadmap items and support the existing logging and tracing services in production.

Job Description

Core Responsibilities:

• Identify solutions for a consolidated logging and consolidated tracing services which can sustain more than 300 TB / day.
• Work with the team to support, improve performance and architect the overall Observability platform.
• Determines when and how to use quantitative research tools and models and assists in interpretation and development of implications to address client business problems.
• Establishes policies, standards, practices and security measures to assure effective and consistent information processing operations and to safeguard the information resources.
• Recommends alternative solutions or adjustments to solutions to correct problems or solidify successes in the perspective of current and proposed operating strategies.
• Identifies and drives system improvements to create efficiencies with regards to cost and performance.
• Directs the planning and deployment of Observability solutions (specifically logging & Tracing), policies and procedures, including design of source documents, operational requirements, sustaining activities and performance reports.
• Directs the continuing review of all current systems/applications and formulation of future systems/applications so as to efficiently accomplish business purposes within budget.
• Develops and communicates goals, strategies, tactics, project plans, timelines and key performance metrics to reach goals.
• Develops and manages budget to ensure required resources are available.
• Defines the information, reporting and analytical needs of the company. Develops goals, strategies and plans needed to achieve the vision.
• Ensures programs progress, status reviews are completed, and corrective actions are taken when needed.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Requirements:

• Bachelor's Degree and 10+ years supporting Information technology.
• 5+ years with Elastic Search and Grafana
• 5+ plus years of experience in Observability area: logging, metrics & tracing
• Strong communication, organizational and leadership skills
• Proven ability to manage a geographically diverse team
• Experience managing large scale applications

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

10 Years +

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.