Business Applications Analyst Senior

Job Description

Purpose of Job

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

Job Requirements

This position can be based in one of our following office locations: San Antonio, TX, Phoenix, AZ, Tampa, FL, or work remotely in the continental U.S. with occasional business travel.

The individual selected for this position will be joining the Credit Card Infrastructure and Production support team. They will be working to deliver outstanding service to our members as well as internal teams.

This is a great opportunity to be working closely with credit card product owners to provide expert knowledge of Fiserv, as well as USAA credit card systems. In this role you will help develop and support credit card products. You will also provide expert knowledge and support during issues, outages, and other as part of a rotational on call support role.

What you'll do:

• Advise and provide analytical support and recommendations to partners making decisions related to business and application/IT platform direction and modifications, taking into account current and future business needs and opportunities.
• Maintain advanced understanding of business processes, applications/IT platform and strategic direction and advises customers on and facilitates the identification, research, and analysis of application/IT platform and technology solutions.
• Collaborate and exchange information with team members, partners, and information services to ensure dependencies, risks, and opportunities are identified and addressed.
• Research complex business issues requiring advanced knowledge of business principles and theories.
• Responsible for analyzing and participating in detailing business requirements for application/IT platform and data systems and directing the testing and implementation of new systems or changes to current system as required to meet contractual needs and improve processes.
• Lead and participate in the design and administration of standards and policies regarding application/IT platform and end user customer documentation.
• Provide input and participate in establishing system documentation standards and quality assurance methodologies for systems and applications/IT platform.
• Provide work direction and coaching to team members and may provide input on performance and development plans.
• Identify and handle existing and emerging risks that stem from business activities and the job role.
• Ensure risks associated with business activities are efficiently identified, measured, supervised, and controlled.
• Follow written risk and compliance policies, standards, and procedures for business activities.

What you have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of work experience in analyzing IT business processes, software application/IT platform design and/or IT documentation, with an understanding of application/IT platform data systems and operations processes.
• Demonstrated understanding of application/IT platform administration and the software development life cycle, to include testing execution.
• Experience in developing and maintaining documentation related to workflow and business requirements, as well as technical functionality of IT applications/IT platform.
• Advanced knowledge of Microsoft Office tools.
• Knowledge of risk & controls with experience identifying and fixing gaps, documenting controls and testing of those controls.
• Successful completion of an analyst assessment may be required.

What sets you apart:

• 3 or more years of experience working with a credit card processor (Fiserv)
• 3 or more years of experience with Credit Card processes
• 3 or more years of experience with Vendor Management
• Banking industry preferred

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $86,520- $165,340.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.