Manager, General Lines

Job Description

Purpose of Job

We are seeking a dedicated Manager, General Lines. This is a remote position within the U.S.
The Manager, General Lines coaches, mentors, and develops General Lines Account Managers to provide members and nonmembers with High Value insurance, and/or Commercial Lines Insurance solutions. Uses knowledge of High Value marketplace to support HVH teams throughout the client life cycle. Accountable for team performance and deliverables. Collaborates with carriers on process improvements, escalations, exceptions, and trends.

Job Requirements

RESPONSIBILITIES:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Collaborates with internal and external stakeholders (alliance carrier underwriting, product management) to report needs, escalations and exceptions.
• Supports achievement of business objectives including compliance and regulatory action, revenue/growth targets, call center performance and product performance through effective management.
• Maintains high degree of high value and/or commercial lines industry expertise and knowledge of industry trends to facilitate and support the technical and interpersonal skills development of their team.
• Drives business results and revenue/product goal attainment; ensures team members provide appropriate product solutions to meet member needs.
• Responsible for leading team in support of achieving individual and team goals, holding them accountable for performance and actions and develops employees through regular coaching and timely feedback
• Facilitate a sales culture while maintaining service excellence within a compliant fashion.
• Responsible for assessing internal/external talent with the talent acquisition team to make informed hiring decisions
• Utilizes Value Agency Management Systems for operating in a multi-carrier environment to provide day-to-day operational support.

ABOUT USAA: USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

MINIMUM REQUIREMENTS:

• Bachelor’s degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 6 years of insurance sales and service experience to include at least 2 years of High Value insurance experience, Commercial Lines Insurance, or Agency or Brokerage experience.
• 1 year of direct-to-consumer sales and service experience.
• 2 years of coaching, direct team lead, or supervisory experience.
• Valid Property & Casualty insurance license for home state with ability to obtain multistate license within 90 days.
• Experience managing multiple carrier relationships and performance with the use of carrier systems and reporting capabilities.
• Experience with High Value Agency Management Systems.
• Ability to work in agile and dynamic environment.

PREFERRED EXPERIENCE:

• Insurance Designation.
• Experience operating in a multi-carrier environment.
• 2 or more years of leadership experience in a commercial insurance agency.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

COMPENSATION:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $80,200.00 - $144,500.00.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

Shift Premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

BENEFITS:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning, and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.