Quality Property Reinspector- Field

Job Description

Purpose of Job

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

Job Requirements

We are seeking a dedicated Quality Property Reinspector based in the following locations: San Francisco, CA, San Jose, CA, or Sacramento, CA metropolitan area. USAA provides a company vehicle to physically inspect losses within your assigned territory. Quality Property Reinspectors may travel outside of their local territory to respond to claims in other regions when needed.

Field based Property Reinspectors ensure a quality property repair estimate and valuation product by focusing on targeted areas to continuously calibrate the reinspection process, validates reported findings and provides an objective subject matter expert (SME) knowledge to the Property Claims and broader Claims community. Completes work assignments and resolves problems independently.

This is an hourly, non-exempt position with paid overtime available.

What you'll do:

• Improves property severity through conducting detailed, timely reinspections of property and property repair estimates, and reports on payment accuracy and compliance by method of inspection (PDRP and Independents).
• Builds awareness and drives understanding of Property adjusting procedures and standard methodologies.
• May conduct special projects as assigned.
• Applies expert knowledge of P&C insurance industry products, services, and processes to include P&C insurance policy contracts and coverages, USAA property estimate/repair process and procedures.
• Contributes to best-in-class workforce by delivering work product that is consistent and aligned with policy, procedure, and regulation.
• During a catastrophe, or post event, performs property reinspections for catastrophe claims with a minimum of 28 consecutive days. Requires working time requirement of 7 consecutive days, 7:00AM - 7:00PM, member time.

What you have:

• High School Diploma/General Equivalency Diploma
• 2 or more years relevant property field adjusting experience

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• 4+ recent years writing estimates in Xactimate and XactAnalysis
• 4+ recent years of property claims contracts
• Knowledge of property construction and structural repair techniques
• Industry designations such as AINS, CPCU, AIC, SCLA (or actively pursuing)
• Currently hold an active Adjuster License
• Currently reside within or have the ability to self-relocate to the San Francisco, CA, San Jose, CA or Sacramento, CA Metropolitan area
• Bachelor’s degree
• Ability to travel 25-50% of the year (local & non-local) and/or work catastrophe duty when needed
• Experienced and proficient of applicable Microsoft Office applications (Outlook, Excel, and Word).

Physical Demand Qualifications:

• May require the ability to crouch and stoop to inspect confined spaces, to include attics and go beneath homes into crawl spaces.
• Meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.
• May require the ability to lift a minimum of 35 pounds to include lifting a ladder in and out of the trunk of a car.
• May require the ability to climb ladders and traverse roofs, this includes the ability to work at heights while inspecting roofs and attics.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $92,130 - $165,890.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.