Senior Payment Analytics & Operations Manager

Job Description

Teamwork makes the stream work.

Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the US, and we’ve set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you’ll make a valuable — and valued — contribution. We’re a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Core Payments team under Commerce, Pay and Care organization has played an interictal part in Roku’s hyper-growth in online subscriptions through the deployment of an in-streaming, on-TV purchase experience. Core Payments supports multiple teams across Roku, across multiple consumer surfaces, including TV, web, mobile, and advertising. These parallel teams have built unique approaches for selling access to digital content Subscription Video on Demand/Transactional Video on Demand (SVOD/TVOD), company branded devices, and shoppable on-device ads.

About the role

The Senior Payment Analytics & Operations Manager will be responsible for supporting the rapid growth of Roku’s payment services within Roku Pay’s payment/commerce platform. This person will use their knowledge of the payments industry to establish, document, and scale Roku’s Payment Analytics and Operations teams. Your focus will be centered on delivering insights, driving authorization optimization, and cost savings strategies all while continuing to build out the payment operational and risk landscape within Roku Pay's Global payment ecosystem. You will lead a team of analysts, operations, and risk managers and work closely with business leaders, and product domain leads to identify payment improvements and visibility. By employing a data-driven approach, you will identify the needs of business and deliver innovative solutions that will improve.

What you’ll be doing

• Design and refine payment operating models to help predict future performance, perform scenario analysis, and guide business on strategic decisions
• Continue to build on our advanced analytics to better understand the critical operational functions of our business – including payment authorization performance, AB testing, product engagement, and market-specific performance
• Be a catalyst to digital payment strategy including proactive identification of pay methods and cost optimization opportunities, seeking out local context, and benchmarks
• Monitor Goals and plans for departments, highlighting trends and analyzing underlying causes of variance to goals
• Develop analytical tools (real-time alerts, models, etc.) to combat risk and payment related issues
• Deliver enhancements to detect drop in authorizations and propose solutions to improve the Auth strategy
• Perform exploratory data analysis on emerging risk trends and execute advanced analysis across entire Roku platform
• Collaborate with the Payment Product, Operations and Engineering teams to proactively seek and incorporate feedback
• Prepare quarterly management reporting – analyze payment authorization results, distill key trends, assess business risk, and communicate key messages to senior leadership

We’re excited if you have

• 7+ years of work experience with a bachelor's degree or master's degree in quantitative field (e.g., Statistics, Business Analytics, Data Science, Mathematics, Economics, Engineering or Computer Science)
• 5+ years of experience across payment, risk, marketplaces, e-commerce, retail, digital media or financial services industries
• Expertise in SQL, SAS, R, Python or other programming language to query data and perform analysis
• Hands on experience with visualization tools like Tableau or Looker
• Experience with Hadoop clusters, Python and Spark
• Have a bias towards action in resolving issues and operate in a high-energy, fast-paced environment
• Be extremely data driven to solve problems and have a track record of driving results through continuous improvement
• Risk analytics/operations, data science/modeling experience or similar quantitative business responsibility for financial or operational performance highly desirable
• Hands on A/B testing and statistical modeling/forecasting

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We’re independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit https://www.weareroku.com/factsheet.