Education Delivery Manager

Job Description

Join us as we pursue our ground-breaking new vision to make machine data accessible, usable, and valuable to everyone. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, customers, having fun and most importantly to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!

Splunk is the world’s first Data-to-Everything Platform. Now organizations no longer need to worry about where their data is coming from, and they are free to focus on the business outcomes that data can deliver.
Job Description: That’s a cool job! I want it!
A training/delivery manager is responsible for managing the people and processes of technical training delivery.
This manager will directly supervise U.S. instructors
Responsibilities: I want to and can do that!

• Develop and monitor public and on-site training schedule.
• Apply fill rate metrics to optimize the public schedule.
• Use performance analysis to improve the training organization.
• Plan and promote organizational change.Design and Development
• Use technology to enhance the training function.
• Continuously seek processes to improve the efficiency of training services offered.Administration
• Manage, lead, develop, & motivate the team
• Apply management skills to the training function.
• Apply business skills to the training function.
• Monitor course evaluations.
• Follow-up / resolve customer satisfaction issues.
• Solves complex support issues effectively.
Requirements: I’ve already done that or have that!

• 5-10 years experience with training & educational instructing within a enterprise software company
• Enterprise Software a MUST
• Two years managing a team
• Experience recruiting and growing teams (not teams already in place)
• At least one year delivering or managing virtual training
• Two years managing a profit center with knowledge of revenue programs)
• Manage and mentor people
• Create scalable, non-bureaucratic processes
• Written and spoken communication that is clear and concise
• Manage to budget while proposing new opportunities to grow revenue
• Ability to thrive in a fast-paced environment
• Ability to influence others in a cross-functional team
• Experience from a company such as (or similar): McAfee, BMC, EMC, Oracle, BEA, Autodesk, Salesforce, Cisco, Compuware, Informatica, MarkLogic, Tibco, SAP, Microsoft etc.
• MBA or advance degree in the above is a plus

About Splunk:
Splunk was founded to pursue a disruptive new vision: make machine data accessible, usable and valuable to everyone. Machine data is a fast growing and pervasive part of “big data”—generated by every component of IT infrastructures, applications, mobile phone location data, website clickstreams, social data, RFID and much more.Splunk is focused specifically on the challenges and opportunity of effectively managing massive amounts of machine data, and providing a next-generation platform for powerful new applications. Since shipping its software in 2006, Splunk now has 5,600 customers in over 90 countries around the world. These organizations are using Splunk to harness the power of their machine data for application management, IT operations and infrastructure management, cybersecurity, compliance, web intelligence, business analytics and more. Innovation is in our DNA – from technology to the way we do business.Splunk now has over 800 employees worldwide, with headquarters in San Francisco with offices around the world.We’ve built a phenomenal foundation for success with a proven leadership team, highly passionate employees and unique patented software. We invite you to help us continue our drive to define a new industry and become part of an innovative, and disruptive software company.
This isn’t a job – it’s a life changer – are you ready?

Note: Splunk provides flexibility and choice in the working arrangement for most roles, including remote and/or in-office roles. We have a market-based pay structure which varies by location. Please note that the base pay range is a guideline and for candidates who receive an offer, the base pay will vary based on factors such as work location as set out below, as well as the knowledge, skills and experience of the candidate. In addition to base pay, this role is eligible for incentive compensation and benefits, and may be eligible for equity.

Benefits are an important part of Splunk's Total Rewards package. This role is eligible for a competitive benefits package which includes medical, dental, vision, a 401(k) plan and match, paid time off, an ESPP and much more! Learn more about our comprehensive benefits and wellbeing offering here.

Base Pay Range

SF Bay Area, Seattle Metro, and New York City Metro Area

Base Pay Range: $124,000 - 170,500 per year

California (excludes SF Bay Area), Washington (excludes Seattle Metro), Washington DC Metro, and Massachusetts

Base Pay Range: $116,000 - 159,500 per year

All other cities and states excluding California, Washington, Massachusetts, New York City Metro Area and Washington DC Metro Area.

Base Pay Range: $104,800 - 144,100 per year