IND(Chennai)-BOB - Account Manager

Job Description

BASIC FUNCTION: The role serves as the primary business contact for the client and is responsible for client satisfaction, client retention and the overall Net Promoter Score. He / She is expected to consistently provide excellent service to clients, as well as represent client needs and goals within the organization to ensure quality output .In addition, the manager will build relationships with clients to encourage new and repeat business opportunities.

ESSENTIAL RESPONSIBILITIES:

• Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
• Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met
• Manage contract( new and renewals) and pricing negotiations
• Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
• Manage and expand client relationships -- continual needs assessment -- relationship plan
• Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices or cost saving procedures
• Maximize revenue through strong account mining practices, offering full range of services.
• Accountable for Client retention and NPS strategy and execution.

QUALIFICATIONS:

Education:

• Degree in Management or Business Administration.
• Advanced degree desirable.

Experience:

• Should have connected with large customers and should have experience in Managing CRM tool. It would be essential there is ability and experience of having connected at CXO level at client organization. It would be good to come with technology orientation.

Generic Skills:

• Excellent oral and written communication skills.
• Ability to work effectively under changing conditions.
• Strong leadership ability.
• Should be well groomed and should display good behavioral skills.

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