Product Readiness Program Manager, Senior Product Manager

Job Description

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Visa Direct is a payment service that Visa provides to clients (sending and receiving financial institutions, processors, merchants, and service providers) to facilitate fund transfers/disbursements to Visa accounts around the world using push payment technology. Visa Direct consumer and business applications include person-to-person (P2P) transfer, person to micro-business transfer (e.g., payouts to shared economy providers), funds disbursement (e.g., insurance claim disbursements), and more. The push payments market is estimated to be more than 80 Trillion of payment volume globally.

The Visa Direct product team is responsible for identifying and driving strategic enhancements to the Visa Direct platform. We support end-to-end product management including ideation, discovery, technical build, new feature launch, across all aspects of the feature set, including Sales, Solutions, Technology, Risk, Compliance, Legal, Operations, Finance, and many other functional partners.

We are seeking a Senior Product Manager to join our Product Readiness team. This team supports global Product Managers and own the processes, tools, and oversight to ensure we are building / delivering against the product roadmap. We ensure all stakeholders are informed and ready to support products for our clients.

The right candidate is a self-starter, ready to learn and experiment, and able to work both independently and as part of a team. The candidate possesses an incredible ability to partner well with others and drive projects forward.

This role will be responsible for coordinating the launch and growth of the Visa Direct product across a wide range of workstreams including Technology, Risk, Compliance, Legal, Regulatory, Operations, Implementation, Client Service and Product. This position requires working with teams that follow Agile practices as well as traditional methodologies. Additionally, the Senior Product Manager will help to develop our processes and toolset to support new features as they go to market. This role will be adept at using content as a method to empower customers and increase product adoption, as well as communicate timely and effectively to the business. This is NOT a technical program management role. This role supports and works directly with the Visa Direct global product managers to bring the product vision to life and deliver upon it.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.

Qualifications

Basic Qualifications:
• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Manage product intake function and peer review activities
• Support and maintain product roadmap and communication of roadmap activities to business partners
• Manage Product Readiness team Wiki pages, templates, onboarding guides
• Strong knowledge of Project Management and Agile tools such as Confluence Wiki and JIRA
• Strong executive presence and experience advising and interfacing business leadership on technology-related issues, excellent executive-level verbal and written communication
• Participate in continuous improvement efforts aligned with modern agile, lean and design thinking practices
• Ability to independently drive projects through to completion
• Ability to collaborate with stakeholders (Business owners, Architects, Analysts, Developers, Project Managers, and others) in the creation of solutions for complex, global business problems, ensure all stakeholders have a common understanding of all solution requirements
• Train teams on updates to processes
• Identify opportunities for process and tool improvement
• Proactively identify and mitigate risks and issues, dependencies, and impacts
• Ability to thoroughly understand complex business and technical issues and influence decision-making at all levels of the organization without formal reporting structure authority
• Drive complex projects in collaboration with product owners and cross-functional stakeholders at all levels
• Collect and transform information into useful and interesting content for customers and employees, which can convey ideas relevant to the industry
Preferred Qualifications:
• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Payments experience preferred
• JIRA
• SharePoint / Wiki
• Advanced-level knowledge of Microsoft Office Suite applications

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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