Service Center Operations Support

Job Description

Company Description

The Robert Bosch Tool Corporation is the largest privately held global manufacturer of power tools and accessories. With recognized brands like Bosch, Dremel, CST Berger, and Vermont American, we are positioned to continue to be a leader in the power tool market.

While brand names are important, they don’t answer the question of why we work here. One big reason is that being privately held, we aren’t influenced by external forces like the stock market- we have our own internal goals and targets but they’re our goals- that’s why we’ve been around over 130 years and why you can build a career here in a stable, growing workplace.

People can make or break your work experience, and while our people are highly skilled in their areas of expertise, they are also very collaborative, open and willing to help you learn and grow experiencing different aspects of the business over the course of your career.

We also value innovation - we’re a place where ideas and new approaches are heard and valued and we’re one of the top 25 patent producing organizations on a global basis,- so those ideas are important to the longevity of the business.

But, let’s suppose you believe businesses shouldn’t just be in the business of making money- they should give back and be a part of the community- did you know that every business unit of Bosch donates time and resources to educational efforts, disaster relief efforts and other charitable endeavors all the time- it’s part of our DNA!

Every business has its challenges and we’re no exception but if you want to help us evolve as a business, bring your skills and passion to Bosch- follow the link to apply!

GO BIG. GO BOLD. GO BOSCH.

Job Description

This position supports all phases of service center warehouse operations through inventory coordination, customer and peer contact, and data entry in order to provide quality customer satisfaction.

Shipping and Receiving :

• Receive transfer stock via UPS, Fed Ex, LTL
• Verify and confirm the accuracy of the order compared to documentation.
• Prepare and package merchandise and customer tools for shipping.
• Load / unload to receive and sort merchandise, customer tools, and supplies.
• Receive and verify goods delivered against packing documentation.
• Store merchandise to appropriate shelf / bin.
• Operation and routine maintenance of forklift equipment as needed.
• Monitor E-Repair email for tool receipt and customer notes.

Picking :

• Use documentation or customer request to determine what and how much inventory to pick.
• Pull inventory and customer tools from shelf or bin locations and deliver respective part to technician for repair, customer for counter pick-up, or shipping dept. to ship to customer.

Administration:

• Enter/Scan data into SAP and the UPS system for shipment processing.
• Process incoming customer tool repairs into SAP
• Track shipping supply inventory and communicate needs as required
• Oversee cycle counts for parts, adjust inventory if needed
• Label bins
• 5S (clean warehouse, keep organized)
• Assist front counter and logging tools if needed.

Communication :

• Provide feedback to the Team Lead or Operations Manager on discrepancies in inventory integrity, systems and processes.

Continuously Develop Product and technical knowledge:

• Participate in company sponsored training programs that promote product and technical knowledge.

Miscellaneous Duties As Assigned :

• Participate in company sponsored training programs that promote product and technical knowledge.

Qualifications

• High School Diploma or GED required.
• 0-3 years general warehousing experience, related industry or work experience preferred.
• 0-3 years PC and Business systems skills (SAP, UPS Work Shipping Software experience preferred)
• 0-3 years basic communication, interpersonal, organizational, reading and math skills.
• Must be able to successfully pass a pre-employment background check and drug screen

Additional Information

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

• FIRST Robotics (For Inspiration and Recognition of Science and Technology)
• AWIM (A World In Motion)

By choice, we are committed to a diverse workforce – EOE/Protected Veteran/Disabled.

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.

Job Location