Director, Bank Agile Product Management (Zelle)

Job Description

Purpose of Job

We are looking for a Director, Bank Agile Product Manager, who will be responsible for Zelle.
You will be an important part of a team responsible for the management and delivery Payment products and enhancements. Responsible for products including Wires, Zelle, Funds Transfers, Internal, External Bill-Pay, Adding and verifying External Accounts to move money, Teller's Check, Remote Deposit Capture and Digital Wallet.
Leads a team who is responsible for delivering solutions for Bank product(s) using Agile methodologies that will enable the business to achieve business results and customer value. Partners with and engages senior leaders/stakeholders to ensure product being delivered is aligning to the Bank’s objectives and the overall business strategy. Applies strong business and/or technical acumen to enable the team(s) within the Bank to achieve their goals. Makes funding allocation decisions to drive end-user value. Ensures all work is completed within all regulatory and compliance policies and processes.
This positions is mapped Hybrid so you should live within commuting distance of one of the following USAA offices.
San Antonio, Texas
Phoenix, Arizona
Charlotte, North Carolina
Tampa, Florida
Plano, Texas

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

Tasks:

• Leads an agile team(s) assigned to developing solutions for implementing the Bank’s business objectives aligned to the department and company strategy.
• Responsible for creating and implementing policies and processes for delivering agile methodologies that will meet business results and are aligned to strategic business objectives and required outcomes. Accountable for Team-of-Teams level Objectives and Key Results (OKRs), as well as team-level OKRs; empowers teams within the Bank to deliver business outcomes against their OKRs.
• Manages project assignments and prioritization of work for Agile teams. Oversees deliverables to ensure they are progressing in a timely manner and are aligned to objectives. Makes data driven decisions as needed related to funding and resource allocation.
• Leads positive team dynamics, encourages collaboration and drives achievement of goals and OKRs. Ensure assigned Bank projects are completed within financial regulatory and compliance policies and that risk issues identified are mitigated as required.
• Applies expert knowledge and removes escalated impediments to the team’s success and assists in conflict resolution, issue and dependency management.
• Coordinates, coaches, supports and guide leaders and teams in Agile principles, values and practices.
• Maintains stakeholders informed of project status to include Senior Leaders. Builds consensus with alliances across the organization.
• Assesses, utilizes, and partners with external resources and partners to meet agreed upon expectations.
• Shares information about the portfolio’s output and direction with other Team of Team Leads and stakeholders to ensure alignment across the organization.
• Builds and oversees a team dedicated to excellence through recruiting, developing, retaining, coaching, guiding, performance management and managerial activities.
• Has full management responsibility for some members of the Agile team, e.g., Product Owner from their own business area, including responsibilities for hiring, firing, development and providing input on compensation decisions.

Minimum Education:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

Minimum Requirements:

• 8 years’ experience in product development, process improvement, project delivery, or business/requirements analysis experience within a financial services organization.
• 3 years of direct team leadership experience or leading large matrixed, cross-functional teams.
• Experience in marketing, strategy, digital, process, or user experience design within a financial organization.
• Agile Scrum best practices and experienced being a product owner for a scrum team
• Knowledge and experience of multiple technical software delivery methodologies such as Agile, and SAFe.
• Experience analyzing business requirements, process flows and use cases to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Knowledge and demonstrated use of Process Engineering methodologies.
• Experience in analyzing business requirements to drive decisions and streamline business processes in accordance with risk management framework and regulatory requirements.
• Comprehensive experience in applicable banking regulatory and compliance policies.

Preferred:

• At least 8 years of experience working at a FinTech and/or Financial Institution
• At least 5 years of direct managerial leadership experience, ability to lead and motivate a team
• At least 3 years of experience with EWS and Zelle Payment Product
• Experience managing a large vendor relationship and navigating complex contracts
• Expert knowledge of Zelle, Zelle implementation options, and network rules
• Knowledge of Consumer payment trends, technologies and ability to synthesize and simplify data to tell a story

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $135,200 to 243,500.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is not available for this position.

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USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.