Shipping & Receiving, Warranty Returns Center Supervisor

Job Description

Eaton’s Vehicle Division is currently seeking a Shipping & Receiving, Warranty Returns Center Supervisor, to join our team. This position is based at our Galesburg, MI location.

Position Overview:

The primary function for this position is to lead, facilitate and coordinate the warranty part return, part test and material distribution processes in the Galesburg, MI; Anderson, IN and Brampton, Ontario Warranty Return Centers. This activity is to support the claims administration processes for Vehicle Group – Truck products with our respective channel customers (OEM’s, dealers, national accounts/fleets). This position will also be responsible for the process deployment and management of the Shipping and Receiving function for the Galesburg Campus and Anderson Warranty Return Center.

In this function you will:

• Manages team of direct reports responsible for the warranty part return and component testing procedures to safely support the warranty administration processes for Vehicle Group – Truck products with our respective channel customers (OEM, dealer, National Accounts/fleets).
• Lead the team to safely accomplish daily task that follows processes in meeting individual and organizational goals, functional strategic plans by recording / monitoring reporting performance metrics driving continuous improvement.
• Purchase materials and supplies that support the warranty returns and shipping processes. Lead in the identification and capital appropriation process in support of the deployment of area of responsibility (part inspection, part testing, and shipping of material).
• Manages the deployment and execution of Eaton logistics processes and procedures for the Galesburg Shipping and Receiving team and the Anderson Warranty Return Center.
• Lead in the information gathering, documentation and communication of carrier and country specific shipping requirements
• Lead in the receiving and compliance of Purchase Order receiving for the campus and the VG HQ.
• Establishes processes to ensure that the shipping and receiving team meets the hazardous material shipping regulatory requirements (DOT, IATA, IMDG). Ensures all directs reports are certified/trained to achieve compliance.
• Analyzes and communicates compliance of freight bills and other operational costs monthly.
• Analyzes and implements corrective actions for part return, shipping and receiving issues for all internal and external customers that improves the effectiveness and efficiencies of the process deployment with accuracy.
• Develop, implement, and maintain a Shipping and Receiving tracking system for the campus to both submit shipping request, identify the distribution of the freight / package, and house all shipping information and documents required for shipping and receiving.
• Acquire and deploy EBS concepts and tools to drive sustainable process improvement. Collaborate with others to transfer and/or deploy best practices across the Warranty Return Center and Shipping and Receiving landscape.
• Lead team in deploying MESH requirements and other safety focused activities. Lead Galesburg campus MESH elements as assigned within scope of current work streams and responsibilities.

#LI-AR3

Qualifications

Required (Basic) Qualifications :

• 4-year bachelor’s degree business or technical fields
• Minimum of 5 years of experience in Quality, Manufacturing, Materials, Engineering, or technical fields with technical skills and product knowledge.
• Minimum of 1 year experience in a people leadership role (including team lead or project lead experience).
• Minimum of 3 years of experience managing systems and data.
• Ability to travel up to 40% monthly
• Relocation for this role is not provided so candidates must be located within 50 miles of the Galesburg, MI location
• Candidates must be able to work in the US without sponsorship now or in the future

Preferred Qualifications:

• Experience in the medium and heavy truck industry a plus
• Experience in Logistics and material management
• Customer facing skills
• Understanding of truck repair facility process
• Proven process improvement and project management experience
• Experienced with Microsoft Office, various systems, and excellent computer skills

Position Skills Criteria:

• Drives safe work culture and leads by example on safety processes and proactive procedures
• Drives improvements in the inspection quality to meet internal and external customer demands.
• Leads in the communication of product trends and emerging failures from the part return and testing process.
• Manages supplier recovery part return process meeting the Supplier Warranty Management requirements.
• Assist Warranty Management and internal customers in establishing new or refining existing Warranty policies, guidelines, processes and component test strategies in support of growth initiatives.
• Guides communication of trends observed in the logistics chain.

We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

• Flexible work options to help balance work/life demands (at participating Eaton sites)
• Healthcare/retirement savings programs
• Competitive compensation packages to reward skills and performance
• Tuition assistance or financial help for ongoing learning and development
• Health, Dental, Vision & Wellness programs
• Donation matching (U.S., Canada, Puerto Rico)

Eaton also considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call 412-893-3600 or send an email to: [email protected]

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power ─ today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re accelerating the planet’s transition to renewable energy, helping to solve the world’s most urgent power management challenges, and doing what’s best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Quality

Region: North America – US/Puerto Rico
Organization: VEH Vehicle Group

Job Level: Team Leader/Supervisor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: No
Travel: Yes, 50 % of the Time