Program Manager

Job Description

Program Manager (Workforce Solutions) Education & Workforce Solutions Reports To: Program Director, Education and Workforce Solutions Functional Area: Education and Workforce Solutions Required Travel: 30% Summary: The Program Manager is responsible for the Product Lifecycle Management of EWS portfolio elements assigned by the Program Director team. This entails taking the vision and strategy developed by the Growth and Innovations Team and, through a partnership across functional teams, develop an operationally viable and profitable product. This individual will provide a critical link between the organization strategy and its execution. This individual will be responsible for the success of assigned programs within the portfolio ensuring all programs are completed on time and to budget. They will work in partnership with members of Growth and Innovations, Operations and the Clinical Practices to achieve these goals. This individual will own the relationship between Growth and Innovations, Program Management and Operations for assigned portfolio elements to ensure alignment with overall business strategy and execution. Key Responsibilities • Ability to strategically drive and direct short to long term business objectives • Drive products from conceptualization to operationally viable solutions • Oversee development and implementation of project plans for assigned program area. • Identify opportunities for business improvement through process optimization • Ensure there is alignment between the strategy of the EWS Team and its ability to execute • Identification, measurement and reporting of key metrics used to gauge program benefits • Ensure all stakeholders remain engaged and aligned throughout the program lifecycle • Provide transparency to program status through effective program governance • Ability to manage portfolio elements within area of responsibility through all stage of product lifecycle from inception to end of life. • Demonstrate leadership excellence and drive a high-performance culture • Identify resource requirements by monitoring portfolio roadmap and resource allocation to projects • Establish and foster relationships that lead to collaboration with all stakeholders and most effective, high quality deliverables to our customers • Contribute to achieving the vision, mission, and values of Siemens • Enforce and drive compliance to ensure adherence to Siemens Healthcare CX USA and CS policies and procedures Success Measurements • Understanding of healthcare education marketplace, preferably relative to diagnostic imaging and therapy. • Demonstrate strong leadership skills in motivating teams for high performance and ability to manage projects and programs. • Excellent communication skills – verbal, written, ability to present. • Demonstrated ability to energize, develop, and build rapport at all levels within a project team. • Ability to manage multiple programs and priorities. • Ability to think strategically and influence decisions with key business leaders and program stakeholders • Must be results-driven, action oriented and passionate about making a positive customer impact while balancing business needs Education / Knowledge / Experience • BS/BA in related discipline or advanced degree as applicable to role • Minimum of 10 years of experience any of the following: Healthcare Practice Management, Healthcare Program/Project Management, Marketing or Education • Direct managerial experience required • Intercultural experience is preferred • Required Travel 30% Competencies: • Communication: Oral - S/he is asked to speak at conferences and seminars because of excellent oral communication skills. When compared with other CES team members, s/he is rated as the best or better than most at oral communications. Acts as a mentor/trainer for oral communication skill • Communication: Written - When compared with other CES team members, s/he is rated as the best or better than most at written communications. Acts as a mentor/trainer for written communication. • Communication: Listening - Involved in a meeting with customers he or she can encourage effective listening in a way that is welcomed by the group. Uses active listening to encourage discussion. When compared with other CES team members, s/he is rated as the best or better than most at listening. Acts as a mentor/trainer for effective listening. • Customer Service Orientation - Strategically plans ways to demonstrate superior customer service for stakeholders. Investigates and analyzes external indicators to project stakeholders’ future needs. Establishes and nurtures relationships with stakeholders, regularly inviting feedback and suggestions. When compared with other CES team members, s/he is rated as the best or better than most at having a customer service orientation. Acts as a mentor/trainer for customer service excellence. • Conflict Management - Applies strategies to deal effectively with difficult people and difficult situations. Models effective negotiation techniques and always maintains control of the situation. Can effectively handle confrontation and conflict with and between trainees; and can use a series of verbal and non-verbal interventions to de-escalate the conflict, explore and clarify the issues, and facilitate resolution, while discouraging disruptive behavior and preventing emotional withdrawal. When compared with other CES team members, s/he is rated as the best or better than most at conflict management. Acts as a mentor/trainer for conflict management. • Teamwork and Collaboration - Facilitates and fosters a cooperative approach in his/her unit and beyond it. Creates an environment that fosters sharing of information and knowledge. Builds and effectively leverages internal network beyond own organizational unit. Inspires and motivates others to contribute to common goals and to step out of comfort zones. Balances self and team interests to meet collective goals. When compared with other CES team members, s/he is rated as the best or better than most at teamwork and collaboration. Acts as a trainer/mentor for teamwork and collaboration. • Leveraging Diversity - Can identify when cultural misunderstandings may be contributing to interpersonal conflict in the training and can use a variety of strategies to explore and resolve conflicts. Demonstrates an honest respect and appreciation for cultural diversity. Incorporates consideration of all classes, races, nationalities, cultures, disabilities, and genders into training. Creates a climate that treats interface between diverse people and groups as the norm. Reputation for receptiveness to thought diversity makes this individual a magnet for diverse thoughts and perspectives and fosters an organizational climate of inclusion that integrates the best ideas from many varied voices. When compared with other CES team members, s/he is rated as the best or better than most at leveraging diversity. Acts as a mentor/trainer for leveraging diversity. • Professionalism - Develops an action plan to improve personal professionalism. Always effectively represents his or herself and the organization onsite, at business meetings and other networking events. Adept at networking etiquette. When compared with other CES team members, s/he is rated as the best or better than most at behaving in a professional manner. Acts as mentor/trainer for professional behavior. • Developing Others - Considers him or herself in a position of responsibility for the advancement of others; identifies potential and assumes a role in harvesting it. Creates an environment of positive feedback, encouraging others to reach farther and higher and to press on toward their goals. Holds frequent development discussions with others, discusses progress, and encourages others to adjust development plans as needed to ensure attainment of goals. When compared with other CES team members, s/he is rated as the best or better than most at developing others. Acts as a trainer/mentor for developing people. • Teaching: Presentation Skills - Is a master presenter and leaves attendees with the sense that his or her presentation/training was well worth their time. Transitions skillfully within the presentation, using an appropriate blend of significant details and anecdotal discourse. Responds with finesse when faced with on-the-spot questions or challenges during or after presentations/training. When compared with other CES team members, s/he is rated as the best or better than most on presentation skills. Acts as mentor/trainer for presentation/demonstration skills. • Teaching: Maintaining Control of Environment - Can use information from evaluations and feedback from trainees to identify opportunities for improving the training. Knows a variety of group management strategies, and can intervene to manage problematic behaviors without alienating either the individual or group. Can recognize, process, and understand trainees' emotional responses to training content or the training environment and can adjust training to meet customers’ needs. When compared with other CES team members, s/he is rated as the best or better than most at maintaining control of the training environment. Acts as mentor/trainer for maintaining control of the training environment. • Teaching: Identifying Learning Needs and Specifying Outcomes - Can match specific outcomes and training activities to all audiences regardless of learning style and level. Creates customized learning pathways with customers, where learning goals and objectives are linked to explicit and diverse learning experiences, matched to the individual student’s learning performance level and preferences. When compared with other CES team members, s/he is rated as the best or better than most at identifying learner needs and specifying outcomes. Acts as a mentor/trainer for identifying learning needs and specifying outcomes. • Time Management - Is an expert on efficient use of time and energy of self and others. Thoughtfully plans his or her schedule and skillfully discriminates between the urgent and the important, often accommodating a broad time frame. Easily handles multiple tasks at the same time, while considering plans for future tasks. Considers the short, medium, and long-term, while attending to a broad range of activities. When compared with other CES team members, s/he is rated as the best or better than most at time management. Acts as a trainer/mentor on time management. • Analytical Thinking - Uses a combination of logic, analysis, experience, wisdom, advanced methods, and other resources to make sound, timely decisions and to solve problems. Demonstrates the ability to solve complex, difficult, and intractable problems, creates effective and innovative solutions. Demonstrates advanced skill and keen insight in gathering, sorting, and applying key information. Builds and leads coalitions and teams to facilitate the work when indicated. Delivers solutions and decisions that have a positive, far-reaching, and comprehensive organizational impact, influencing future events and directions. Is often pursued as a consultant for input, analysis, process support, and direction. Acts as a mentor/trainer for analytical thinking. • Demonstrating Adaptability - Embraces change in work and environment even when there is ambiguity. Applies emotional intelligence to recognize, validate, harness and stream his or her own and others' feelings as they arise in change. Creates and implements change to facilitate improvements. Seeks out ways to learn more about effectively introducing change in the workplace and training environment. When compared with other CES team members, s/he is rated as the best or better than most at demonstrating adaptability. Acts as a mentor/trainer for demonstrating adaptability. • Applying Business Acumen - Utilizes understanding of business drivers to make courageous decisions that provide a competitive advantage. Identifies those opportunities, which will increase the organization's sales or profits; selects and exploits those activities which will result in the largest returns. Can consult with the customer and sell the portfolio. When compared with other CES team members, s/he is rated as the best or better than most at applying business acumen. Acts as a mentor/trainer for business acumen

Organization: Siemens Healthineers

Company: Siemens Medical Solutions USA, Inc.

Experience Level: Experienced Professional

Full / Part time: Full-time

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