Hardware Engineer

Job Description

Company Description

MicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. We match smart people to dynamic projects and technologies that truly challenge their talents. Curious and creative in outlook, our success is built on the talent and energy of smart and driven people. MicroStrategy (Nasdaq: MSTR) is a worldwide leader in enterprise analytics and mobility software. A pioneer in the BI and analytics space, MicroStrategy delivers innovative software that empowers people to make better decisions and transform the way they do business. We provide our enterprise customers with world-class software and expert services so they can deploy unique intelligence applications.

Job Description

Hardware Engineer provides hardware support for workstations, laptops, printers, mobile devices, and other IT equipment, including procurement, inventory, repair, deployment, maintenance, and disposal.

· Configure, install & maintain all standard PC and Mac hardware and software which includes all aspects of the installation process from receiving equipment, installation of software, testing, and delivery to end user.
· Responsible for documenting standard operating procedures and other processes related to the operation of the Hardware Team.
· Perform computer equipment upgrades and repairs (e.g., memory installations, driver upgrades).
· Provide hardware support for printers and other IT equipment.
· Maintain the asset management database containing all the information necessary for the lifecycle of an IT asset.
· Maintain stock locations for storing assets awaiting deployment or disposal.
· Create and manage reports and use them to maintain inventory of computer supplies and equipment.
· Provide timely status reports that maintain service level agreement for delivery of quality service.
· Provide advance notification to IT management regarding potential issues before they occur.
· Work closely with the Customer Support Team to troubleshoot and provide support for Windows and Mac workstations for headquarters and off-site customers.
· Support on and off-site corporate events.
· Research and resolve customer issues in a timely and accurate manner with minimal guidance.
· Familiar with Microsoft Excel, Outlook and Word.

Qualifications

· 3+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training and experience.
· Strong knowledge of computer hardware and software including the latest Microsoft Windows and Mac operating systems as well as Microsoft Office, and common desktop applications.
· Ability to interact with vendors and internal customers.
· Excellent troubleshooting and problem-resolution skills.
· Ability to adhere to and meet deliverables following strict service level agreements.

A plus:
· A+ or similar certifications

Additional Information

• This is on-site position - it is necessary to come to the office on daily basis (Tysons Corner, VA)
• We do not offer relocation support
• We do not sponsor candidates for H-1B visa transfers in this role
• The recruitment process includes online assessments (English, logic, business) - this is a necessary first step , please check your SPAM folder

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MicroStrategy is an Equal Employment and Affirmative Action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.
MicroStrategy is an Equal Employment /Affirmative Action employer and provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need an accommodation due to a disability, you may contact us about your interest in employment at [email protected]. R4508

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