Sr. Program Manager, Talent Management

Job Description

Job Summary

This role is part of our Career Growth & Performance (CGP) team and will be supporting a variety of workstreams as our COE develops and implements our strategies across Comcast Cable and Corporate. The right candidate is comfortable in a demanding, high touch environment, where they are simultaneously leveraging partnerships to constantly improve existing process and dealing with unique one-off operational situations which arise when supporting the highest leadership levels of the company. An ideal candidate will have an understanding and passion for the Talent Management function, including the tools, technology, data, and processes. In addition, the ideal candidate will have a proven consultative approach, strong listening skills, change management experience, and organizational skills.

Job Description

Core Responsibilities

• Program Management & Operations:
  • Support project management, change management and communications aspects of a variety of initiatives both within team and with our partners
  • Builds and maintains relationships with Talent Management leads and COE partners.
  • Partners with Talent Management leads to drive the execution and adoption of new talent practices – inclusive of Talent & Performance Assessments, focusing on driving tangible impact and outcomes
  • Work as primary point of contact for selected enterprise initiatives as we build and scale (e.g., Talent & Performance Management Dashboard, Career Hub, Succession Pools & Plans)
  • Collaborates with Talent Management and Performance Management COEs on the design, development, implementation, and execution of specific programs/initiatives to support the development of strategic skills/talent/roles for the business.
  • Identify opportunities to streamline processes and leverage technology for both simplification and experience.
  • Partner with team members, internal clients, and other departments to both maintain and continually review/improve all processes
  • Establish, monitor, and report on measurements that drive optimal performance and strategy
  • Assist with development of departmental budget. Oversee tracking, reporting and analysis.
  • Foster a customer service environment across internal and external partners.
  • Will play a key role in special projects such as analysis, reporting, communications, security access and training.
• Data & Reporting:
  • Understand talent management metrics and be able to diagnose potential opportunities to streamline or strengthen the recruitment or sourcing process.
  • Provides support to CGP team in the areas of data & analysis, talent & performance management, and other aspects of the employee journey.
  • Interprets analysis around talent data such as talent movement, talent assessments, performance ratings, impact of external development programs, etc. Effectively communicates results to senior leadership and other key stakeholders.
  • Serves as key analytical contact regarding metrics connected to Talent and Performance Management.
• Communications & Change Management
  • Create communications materials (messaging, decks) to support CGP related initiatives
  • Support change management efforts on talent workstreams as assigned
• Complete ad hoc projects, other duties and responsibilities as assigned
• Consistent exercise of good judgement and discretion with respect to highly confidential and proprietary company information

Demonstrated Skills Include:

• Strong project management skills
• Excellent PowerPoint skills – ability synthesize and communicate data-backed insights
• Demonstrated ability to train and coach, and to hold others accountable in a productive, partnering manner
• Ability to consult and influence at the leadership level, deal with divergent opinions and competing priorities
• Excellent listening, written and verbal communication skills
• Capability of working in a demanding, deadline-driven environment with a focus on delivering results
• Capacity to effectively manage and prioritize projects and tasks while adapting to changing priorities with flexibility and creativity
• Desire to enhance the strength of data by uncovering the underlying story and applying toward solutions
• High level of attention to detail and accuracy, while keeping the big picture in focus
• Comfort dealing with ambiguity, and proactively working to clarify
• Experience working in a highly matrixed environment
• Ability to work independently and as an effective and productive part of a team Experience in change management of new programs and initiatives
• Proficiency with MS Office Suite of products

Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.