Sales Support Administrator

Job Description

Company Description

Intelligent compliance. Sustainable progress. A safer world. At 3E we help our clients ensure safety, compliance and sustainability. We provide actionable intelligence and solutions that empower safer, more sustainable products and business processes.

Job Description

We are looking for an experienced, detail-oriented Sales Support Admin to join our Sales Operations team in Sofia, Bulgaria.

At 3E, we are on a mission to establish a safer world! Our award-winning solutions have helped customers to ensure safety, compliance, and sustainability for 35 years. With recent incremental capital investment and a new leadership mandate, we are on a path to accelerating growth and significantly expanding the breadth and depth of our customer relationships.

What’s in for you? Make our world a better place by helping corporations navigate complex EH&S and Product Stewardship compliance regulations. In addition to a competitive salary and bonus, you will have access to our benefits package, which includes: 401(k), Dental insurance, Health insurance, Vision Insurance, Disability Insurance, Paid time off, Paid Holidays, and Maternity and Paternity Leave, and much more!

• Client Engagement & Renewal Processing
  • Collaborate with Client to secure annual renewal business within the budgeted billing month and provide high level of customer service and support in conjunction with other departments, acting as a liaison between the client and internal teams
  • Maintain high level of customer retention in conjunction with other internal groups
  • Enhance organization’s reputation by taking ownership for addressing customer requests
  • Create renewal paperwork (contracts and agreements) for Renewals
  • Review documentation (PO, Contract) for accuracy and consistency prior to submitting paperwork for renewal
  • Work closely with Finance and the Legal Department to ensure that sales orders, agreements, and related documents are created properly
• Sales Support
  • Prepare and provide to sales reps detailed renewal reports that include a summary of the past year product usage, customer feedback/interaction and a renewal risk assessment.
  • Prepare customer renewal presentations for use by the sales rep in customer care and customer renewal meetings
  • Assist Sales team in closing new and upsell business, including sales order processing, investment summary review, completion of vendor forms, etc.
  • Maintain accurate data and information in SalesForce (CRM) to ensure renewals are forecasted accurately, customer contact information is current, and opportunities are set up correctly for future billings
  • Process sales orders as accurately as possible and in a timely manner; including the review of supporting documentation

Qualifications

• Education: Bachelor’s degree required, concentration in Business Admin, Finance, Marketing preferred.
• 1-3 years of experience in account management, customer service, or sales support preferred.
• Proficient knowledge of MS Office Suite tools.
• Experience with Salesforce.com or other CRM software preferred.

Additional Information

For more than 30 years the world’s leading companies have trusted 3E to provide the intelligent compliance solutions they need to ensure safety and sustainability—one product, one workplace and one community at a time. Our unmatched Environmental, Health, Safety and Sustainability (EHS&S) and product compliance expertise empowers our clients to improve chemical and workplace safety, product safety and stewardship, supply chain transparency and R&D decision support.

We are deeply committed to serving our more than 5,000 customers worldwide, including nine of the world’s top ten chemical manufacturers, eight of the world’s top ten retailers and seven of the world’s top ten pharmaceutical companies.

Together we are building a safer world and a more sustainable future. Join us!

In March 2022, New Mountain Capital and Endicott Capital acquired our business from Verisk, kicking off the next phase of growth in our 30-year history. Backed by the support and expertise of New Mountain and Endicott, we are now perfectly positioned to grow our business to better serve our valued customers and partners. To learn more, visit www.3eco.com .

3E is an equal opportunity employer

At 3E, the health and safety of our people is our number one priority. Effective November 15, 2021, and subject to applicable law, all prospective hires for office-based roles or roles that support any of our businesses’ government contracts will be required to demonstrate that they are fully vaccinated against COVID-19 by their start date or qualify for a legally-required medical or religious accommodation to this vaccination requirement, as a condition of employment. Hired candidates who do not demonstrate that they are fully vaccinated against COVID-19 by their start date, and who have not been approved for a legally required medical or religious accommodation will no longer meet the requirements for employment and their offers of employment will be immediately rescinded, in accordance with applicable law.

#LI-SH1