Tier 1 NOC Analyst

Job Description

Job Summary

The Network Operations Analysts have the knowledge and troubleshooting abilities on TDM T1's, DS3's etc. He must have skills in routing protocols and troubleshooting network issues. The Network Analyst directly supports a global environment and is responsible for frontline surveillance of customer WAN connections. He will perform routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to perform job functions. A quick thinker who is able to multitask several issues at once and fast learner. He must be flexible to work shift hours and be available for one weekend day (Sat or Sun).

Job Description

Core Responsibilities & Qualifications:

• Utilize monitoring tools to proactively identify problems with systems, applications, and networks
• Contact internal and external customers proactively regarding service affecting outages
• Work with service providers and vendors to drive issues to resolution
• Provide excellent customer service while corresponding with customers via telephone and email
• Follow detailed instructions to perform basic network break/fix functions
• Document all pertinent information within the trouble ticket system
• Basic network related projects including documentation of assets and physical labeling of server/network devices.
• Provides escalation support to CMTS and router alarm troubleshooting
• Supports escalation of tru2way connectivity issues with DSG tunnel monitoring and break fix.
• Troubleshoots IP Multicast issues. Provides source and destination IP information to next level
  engineering.
• Supports all daily audit reports and closes gaps as needed, including but not limited to the
  following: CMTS check, IPv6 daily report and CMTS operation audits.
• Supports all IP scope additions and reclaims.
• Troubleshoots Terminal Server issues.
• Supports the implementation of all CMTS code upgrades.
• Reviews all CMTS configurations to support Non DHCP \ DHCP node move requests from the CMTS Engineering teams.
• Supports the implementation of all configuration changes needed to support CMTS frequency,
  modulation, channel bonding and associated change requests.
• Implements all configurations for VOD NSGs.
• Troubleshoots all VOD pump and back office issues.
• Reviews all RMAs for all vendors and platforms for accuracy and proper routing.
• Supports the first responders to linear video issues and re-grooms channels as needed.
• Provides APEX first response troubleshooting.
• Supports the coordination and scheduling of all code upgrades on DM6400/CAP1000, APEX/SEM and Tandberg platforms.
• Ensures that network failures are restored in a timely manner.
• Participates in the review of catastrophic failures and provides feedback to prevent future occurrences.
• Escalates unresolved network issues to Engineering.
• Assists in the development and on-going training of XOC Technicians.
• Provides technical support during the rollout of new services and trains on new feature and
  technologies as required.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

0-2 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.