Field Engineer - Mid North Coast NSW

Job Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as a Customer Service Engineer working across our leading-edge Magnetic Resonance Imaging (MRI) portfolio. The successful candidate will also have the opportunity to work on a secondary modality, such as Computed Tomography (CT).

This position will be primarily responsible for servicing our customers along the Mid North Coast of NSW. The successful candidate would ideally be based within this region or be willing to relocate.

Reporting to the local Team Leader, the primary function of this position will be to carry out all day-to-day service, maintenance, and/or installation activities across the state with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards.

Your tasks and responsibilities:

Fulfilling the customer’s needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, and installations in accordance with business contractual obligations (contract obligations or billing policy)

Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing, and/or customers ensuring the current location and job status is communicated back to Customer Call Centre

Comply with all Environment & Safety (EH&S) policies, and service escalation procedures and that all customer requests, complaints, and comments communicated to the jobholder are passed to the relevant department for action

Maintaining personal knowledge of safety instructions and operational procedures and participating in training courses including ‘self-learning’, computer-based, and ‘on the job training.

Your qualifications and experience:

The successful candidate will have technical training, or university qualifications

Experience in service, maintenance, and installations of relevant technologies i.e., medical equipment

Experience with multiple modalities would be advantageous.

Extensive experience in MRI systems is preferred

Hold a valid radiation and electrical license (or be eligible), as well as an unrestricted open driver’s license

Willingness to travel interstate and overseas from time to time

Your attributes and skills:

A strong communicator

Ability to build sound working relationships internally and externally

Ability to work autonomously and as part of a wider team

Customer empathy and interaction skills

Ability to problem solve and work under pressure

On Offer:

A flexible and dynamic working environment

Competitive Salary

Relocation Assistance for eligible candidates

Employee Discounts at a range of retailers

Rewards and Recognition Program

Employee Assistance Program

Share Matching Program

Our global team:

We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.

Our culture:

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

We are an equal opportunity employer.

Applications close 12 November 2022 or sooner should sufficient applications be received.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Full / Part time: Full-time