Engagement Coordinator

Job Description

Splash's mission is to develop the most innovative event technology on the planet to help marketers reach and engage their target audiences. From simplifying event asset creation to capturing attendee insights and measuring event impact, Splash enables marketers to efficiently scale event programs and connect event-driven engagement to business results. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance.

What we’re looking for 🔎

The Splash Professional Services team helps the world’s best brands solve their scaled event marketing challenges by utilizing our software to provide workflow, flexible creative, powerful integrations and reporting with meaningful insights in regards to their event marketing operations and strategies. You'll become an expert Splash user while developing a deep understanding of event marketing program execution and analytics.

Splash is looking for an experienced Professional Services Engagement Coordinator, who will be responsible for selling the Professional Services portfolio as well as ensuring effective project management of the intake, processing, and delivery. Both independently and working closely alongside the Strategic Accounts sales teams, Subject Matter Experts, delivery andProject Management Office to enable Splash customers to gain the maximum value from their software investment. The Professional Services team ensures that Splash customers and partners are successfully implementing innovative and effective Splash solutions to meet their business goals.

You will be leading the scoping and sales process for our Professional Services team to maximize revenue growth and business-critical usage throughout the enterprise. You will be a key member of the extended sales team and will be expected to work closely with Solutions, Account Executives, Account Managers & Customer Success Managers on creating solutions for our customers and supporting the end-to-end sales cycle. In this role, you will effectively present and scope Professional Services offerings and capabilities to new prospects and existing customers. You will be responsible for managing the Services Sales lifecycle from the proposal to project close. You will work closely with the Sales, Solutions Consulting, Customer Success & Delivery teams as a trusted advisor and business partner.

The right candidate will have strong business acumen and a successful track record of selling and delivering projects to business and IT executives, including the ability to translate client needs into appropriate Splash solutions, resource and staff engagements, mitigate risks and scope changes, and effectively manage, deliver, and close. Strong sales & project management experience in a software and services environment with a proven track record of success is a must. This important role is part of the Professional Services team.

In this role, you’ll get to...

• Actively monitor and manage inbound professional services requests queue to assess, qualify, and assign scoping team
• Work with Account Managers, Customer Success Managers, Solutions, Creative, Implementation, and Support to understand professional services request details
• Work closely with Professional Services and Solutions to determine feasibility and estimated effort of request
• Discover the requirements for Splash clients to propose complete integrated service delivery offerings that clearly fit into customer’s business requirements to solve their current pain points
• Anticipate needs and position training, support and other solutions that may be needed for a successful customer experience
• Develop a deep understanding of the Splash platform to allow for autonomous scoping and estimating of requests
• Creation and delivery of cost estimates and Statement of Work (SOW) to customers
• Direct management and communication with customers to elicit requirements, discuss timelines, provide cost estimates and status updates
• Manage opportunities and Quotes in SFDC to capture accurate details throughout the sales lifecycle
• Support the Services Sales Leaders to scope and propose new services business, to grow existing accounts and secure new customers, for our Enterprise and Large Enterprise customers
• Support bookings forecast inputs

Qualifications:

• Bachelor’s Degree
• 3+ years of professional work experience
• Highly experienced in engaging with external customers directly
• Familiar with a faster pace environment and ability to own and manage a queue
• Has worked in a technical environment and has the ability to learn new technologies
• Experience in defining solutions and associated proposals and effort estimates
• Strong appreciation for process efficiency and project progression
• Demonstrated ability to communicate, present credibly and effectively
• Strong team spirit and desire to work in a collaborative environment
• Excellent verbal and written communications skills
• Experience working with a SaaS software product in a customer-facing role
• Elevated experience with working collaboratively and interdepartmentally

What we offer and other fun stuff!

We’re taking a new and improved approach to compensation and the way we #takecare of our Splashers. An approach that makes a lot more sense in this remote world we live in and looking toward the future of work. You can read more here. In a nutshell, we offer...

• 💰 Competitive base salary and stock options. Our success is your success 📈
• 💻 Brand new MacBook Pro / Linux and monthly stipend for work-from-home expenses.
• 🏥 Great healthcare benefits, with paid coverage for you and your family
• 🌴 Plenty of vacation days, with Splash-specific days off and 2 extra Mental Escape (M.E.) days per month to unplug from work
• 🗺 Remote first organization
• A bunch of other great perks/benefits that would make this description too long if we included it 😉

It doesn’t stop there! Although we’re a remote company, we understand the importance of in-person connection. 🛫 We have a yearly company offsite (pending it being safe health-wise) and fun virtual events with the rest of your team and the company (IRL too when it’s safe!).

What's next?

If you’re interested in joining the team, apply below and you can expect to hear from us soon 🙂. Please give us at least 2 weeks to get back to you. We promise we’re not ignoring you, playing Pokemon all day, or listening to the new J. Cole album on repeat (even though it’s 💯 ). It just takes a little TLC to go through all the applications and see if there’s a possible fit for you here.

Salary commensurate with experience.

At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

*We collect personal information (PI) from you in connection with your application for employment with Splash, including the following categories of PI: identifiers, 8 personal records, 9 commercial information, 10 professional or employment information, 11 non-public education records 12 and inferences drawn from your PI. 1314 We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at [[email protected]].