Dealer Consultant (Customer Service Representative)

Job Description

Company Description

Do you want to be part of an outstanding customer consultant team? Bosch is the lead administrator for the Rotunda program, and we are seeking candidates who have continued drive for success, a winning attitude and a desire to work hard for the customer.

Position your career for long term success by joining the world's most admired motor vehicle parts supplier as ranked by Fortune for the third consecutive year.

https://www.bosch.us/careers/why-bosch/culture-and-benefits/

https://www.myboschbenefits.com/public/welcome

Job Description

As the Dealer Consultant, you are responsible for processing orders for all Rotunda daily program orders, resolving customer concerns, handling all aspects of sales order processing and generating additional sales revenue.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Handle call volumes for all Rotunda non-facility orders, providing accurate/efficient processing of orders and maintaining favorable customer relations.
• Manage all email communication as they relate to the Rotunda program
• Discuss problems, identify proper equipment, or items required for order processing and to fit the customers’ needs.
• Verbally quoting price and availability, and applicable discounts, prepare written quotations verifying proper equipment, delivery, and price as needed to assist Rotunda ASMs (field sales).
• Work with customer and supplier to facilitate all returns, order changes, quote needs as it relates to Rotunda orders.
• Create and modify both Sales Orders and Purchase Orders in the ERP System.
• Assist customer with any financial concerns in regards to equipment orders placed.
• Provide technical and/or specialty assistance in regard to application and equipment identification.
• Reporting needs for quarterly and monthly reviews with customers (utilizing Business Object reports) as it relates to Rotunda daily orders.

Qualifications

• Bachelor’s Degree preferred in Automotive field
• Excellent communication skills (written and verbal) to maintain favorable customer relations and interact with dealers, suppliers and internal departments.
• Technical knowledge and/or specialty skills to provide product/equipment information are required.
• Previous customer service experience
• Working knowledge of ERP System (SAP)
• Mechanical aptitude preferred.
• Must be eligible to work in the US without VISA sponsorship.
• Not eligible for internal VA/VN international assignment.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Comprehensive Benefit Offering – All benefits are effective DAY 1!

• Medical, Dental & Vision
• Life and Supplement Life
• Long and Short Term Disability
• Paid Time Off & Holidays
• 401K – with generous company match
• In addition to 401K, additional retirement benefit 100% company paid
• Annual bonuses
• Tuition Assistance
• Paid Volunteer Time
• Associate Discounts on Bosch products like home appliances, power-tools, thermal products like tank-less water heaters and more

The Bosch Group is a leading global supplier of technology and services. It employs roughly 402,600 associates worldwide (as of December 31, 2021). The company generated sales of 78.7 billion euros in 2021. Its operations are divided into four business sectors: Mobility Solutions, Industrial Technology, Consumer Goods, and Energy and Building Technology. As a leading IoT provider, Bosch offers innovative solutions for smart homes, Industry 4.0, and connected mobility. Bosch is pursuing a vision of mobility that is sustainable, safe, and exciting. It uses its expertise in sensor technology, software, and services, as well as its own IoT cloud, to offer its customers connected, cross-domain solutions from a single source. The Bosch Group’s strategic objective is to facilitate connected living with products and solutions that either contain artificial intelligence (AI) or have been developed or manufactured with its help. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm. In short, Bosch creates technology that is “Invented for life.”

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