Partner Success Advisor

Job Description

You + Helix

Helix is a place where innovators and doers gather in order to drive significant progress in population genomics. We have come together to work at the intersection of clinical care, research, and genomics.

If you’re excited by the idea of making a meaningful impact and joining a team where we pride ourselves on driving innovation through fostering an environment with an emphasis on empowering one another to grow, Helix might be the place for you!

Helix + The World

Helix is the leading population genomics and viral surveillance company. Helix enables health systems, public health organizations and life science companies to accelerate the integration of genomic data into patient care and public health decision making.

We are continuing to scale our world-class team to support our dedication to empowering every person to improve their life through DNA.

What is special about this role?

As a Partner Success Advisor, you will work with the Partnerships team on the successful implementation, launch, and scaling of Helix’s population genomics partners, which include leading health systems from across the country. From defining and managing work plans, to creatively solving cross-functional problems, you will play a critical role in helping our partners (and Helix) drive clinical and research value through large-scale genomics. You’ll work closely with many teams at Helix – including Clinical, Marketing, Product, Supply Chain, and Legal.

As a Partner Success Advisor at Helix you will:

• Support the successful onboarding, implementation, launch, and scaling of Helix’s partners and, ultimately, their success on our platform
• Understand partners’ needs and motivations and identify areas for improvement and expansion to support partners through launch and beyond
• Know our partners’ organizations inside and out – serving as the go-to source of knowledge to help us better understand how we can help them be successful
• Define, communicate, and proactively manage project work plans for internal and external stakeholders
• Help develop a programmatic approach to partner onboarding and management to help rapidly scale the number of partners we are able to onboard and support
• Serve as the chief problem solver – identifying and understanding issues and working closely with the necessary teams across Helix to solve them creatively (and efficiently)
• Be the glue that holds cross-functional teams together across Helix and partner with cross-functional teams – including Business Development, Clinical, Product, Marketing, Supply Chain, and Legal – to ensure all aspects of projects go smoothly
• Gather insights and feedback from partners to inform the product roadmap in collaboration with internal Product and Engineering teams
• R eport on NPS metrics and process to measure partnership health
• Collaborate with cross-functional teams to evolve partner success function to further drive internal scalability, partner value and client engagement

About you:

• Bachelor's degree in a health or life science field
• 4 – 6 years of experience managing strategic programs in the healthcare industry, ideally with a focus on consulting, project management experience
• Knowledge in genomics
• Process and workflow expertise. Knowledge of how to design and improve workflows
• Knowledge of the healthcare and / or life sciences markets and the key players and trends
• Team player able to effectively collaborate with stakeholders across a broad range of functions and levels
• Excellent written and verbal communication skills

Travel Requirement: Up to 30%

Pluses:

• Familiarity with Salesforce
• Familiarity with Tableau

What’s important to us:

• Curiosity — we are all passionate about the possibilities enabled by having access to your own genome
• Responsibility — we have an obligation to people and our partners to operate with highly credible research guided by well respected advisors, with clear and effective communication about our products
• Agility — flexibility and a desire to be nimble, smart, and effective are important to the Helix culture
• Follow-through — we’re building a diverse team with amazing track records of achievement in multidisciplinary environments

What Helix has to offer you:

Aside from working alongside brilliant, dedicated, passionate, down-to-earth, curious, warm, and thoughtful people, we also provide great benefits:

• Competitive compensation, Comprehensive Health insurance package including employer sponsored HSA
• 12 weeks of Maternity or Paternity leave
• 401(k) with employer matching and 100% vested on first day
• Comprehensive Well Being benefits
• Flexible PTO

Helix is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.