App Review Specialist Manager

Job Description

Summary

Posted: Oct 6, 2022 Role Number: 200433236 At Apple, excellent ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. The people here at Apple don’t just build products — we craft the kind of wonder that’s revolutionized entire industries. We bring passion and dedication to our job and there's no telling what we can accomplish. Do you enjoy building phenomenal teams? We're seeking a manager who can lead and develop a large team of hard-working individuals while maintaining an extraordinary developer experience. You're a savvy leader, a caring coach, a broad-minded innovator, and a passionate team member. You will partner with cross-functional teams to drive key improvements and new ways of working. You are essential in helping App Review achieve operational excellence by leading members to achieve both team and individual goals and by providing extraordinary service to Apple developers and customers.

Key Qualifications

Key Qualifications

• 5+ years validated experience leading, mentoring and developing a team
• Excellent interpersonal and team leadership skills
• Validated ability to execute and deliver on commitments and motivate change
• Strong ability to influence people with or without direct authority
• Excellent communication and presentation skills
• Highly motivated, hands on business-minded professional, with a high level of discernment and a natural curiosity about improving business processes
• Experience in business operations, process improvement, relationship management, data analysis and the ability to build measurable action plans
• Deep knowledge of the App Store ecosystem and the App Store Review Guidelines
• Proactive outlook to problem solving and a willingness to adapt to a highly demanding, collaborative, and fast-paced environment with evolving priorities and emerging technologies
• Familiarity with the developer program, and passion to provide extraordinary service to developers
• Passionate about Apple culture, values, and the employee experience
• Advanced skills in Excel, Numbers, Keynote, SQL, Radar and Tableau

Description

Description Support specialists on skill and performance development via structured mentoring and coaching processes, 1:1 meetings, team meetings, and performance reviews Develop and coach specialists on driving top performance and career growth Seek out opportunities to enhance specialists’ performance in support of Apple’s developers Define operational metrics and develop reporting tools, as needed, for business partners and leadership to understand business performance Partner with global cross-functional business partners, engineering teams and senior management to identify and define solutions to operational challenges Synthesize large amounts of information and data to create a clear story digestible to different audiences, including specialists, senior managers, etc. Participate in capacity-planning process, work with Workforce Management on staffing plans, and partner with the People team on recruitment Utilize data to tell a story and build influence

Education & Experience

Education & Experience Undergraduate degree in Business, Operations, Engineering or equivalent experience. Advanced degree a plus.

Additional Requirements

Additional Requirements

• Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
• We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.