Sr. Director, HR & Workplace Experience

Job Description

About Betterment:

Betterment is a leading, technology-driven financial services company that offers investing and retirement solutions for retail investors and investment advisors as well as financial wellness solutions, including a 401(k) for small and medium-sized businesses. Our growing team of 400+ is passionate about our mission to make people’s lives better. We’re headquartered in NYC, with hubs in Philadelphia and D.C, and offer in-office, hybrid, and remote working based on role and location.

About the Role:

As our Senior Director of HR and Workplace Experience, you will be responsible for setting, enforcing, and evaluating HR policies, procedures, and best practices, and identifying and implementing long-term strategic talent management plans. We are looking for a leader who is both strategic and hands-on to define and execute the HR strategy. You will further build out the HR function for efficiency and effectiveness to accelerate Betterment’s business by enabling people and teams to do their best work. Reporting to the Chief People Officer, you will champion our values and develop, launch, and embed programs to support all employees to deliver on their ambitious goals across our NYC based and distributed populations. You'll identify gaps in current practices and develop high impact programs and interventions, whilst adopting an employee-centric approach when addressing key moments that matter to employees through the employee lifecycle.

Your goal is to act as a thought partner to our Leadership Team & People Team Leadership ensuring the employee engagement strategy aligns with the business priorities and focus areas.

Please note this is a role based out of our NYC HQ.

A Day in the Life:

• Build highly scalable processes through the employee lifecycle, including overseeing and leading the bi-annual performance review process, the annual engagement survey and action planning process while achieving ambitious engagement goals, and monitor progress and changes to keep senior leadership team informed of organizational health
• Identify key performance indicators for the human resources and workplace experience function and assess organization’s success and market competitiveness based on these metrics
• Enable Betterment’s employer value proposition and create actionable steps to position us as a top employer through people-centric best practices and promote employee engagement
• Provide both strategic and functional expertise, thought leadership and coaching as an active member of the People Leadership Team
• Oversee people data and analytics to ensure data-driven decision-making, incorporating feedback from engagement surveys, 1:1s, exit interviews, etc., creating effective people programs
• Develop an innovative and inclusive employee experience strategy for a scaling organization in multiple locations, enabling a thoughtful practice to meet department needs
• Leverage data and analytics to understand employee engagement and opportunities to enhance retention and satisfaction, lead change management efforts as it relates to human capital
• Identify risks and opportunities through the lens of the People community and make appropriate recommendations as to further the growth of the company

What We’re Looking For:

• Demonstrated success translating the vision, purpose, and strategy of the business to design and implement a relevant and meaningful employee life cycle
• Experience supporting a distributed workforce across large and small offices, as well as fully remote employees, having extensive experience in people development, coaching, and mentoring
• Ability to use People reporting & analytics in generating insights and presenting findings back to the business, as well as tracking and disseminating key data
• Demonstrated success in furthering company DEIB strategy and implementing initiatives that have resulted in measurable impact on employee engagement & retention
• Experience building successful people programs and initiatives, consensus, and comfortable having both strategic and tactical responsibilities
• Substantial knowledge of progressive HRBP leadership experience and employment laws and regulations
• Experience building strong, effective and trusted relationships and networks, ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly, as well as with incident management and emergency/crisis response teams and efforts
• Strong planning & project management skills centralized around employee development, stakeholder management, business acumen, and partnership; experience with forecasting, adhering to budgets and managing costs
• Expertise in anticipating issues across the organization and recognizing opportunities and proactively developing initiatives

What Being at Betterment Means for You:

Joining Betterment means belonging to a community of folks passionate about change, being on a team that cares for your well-being, and continuing on a journey of non-stop growth and evolution.

You’ll join a Community that Cares:

• Betterment is a place to bring your whole self and make meaningful connections with your peers through interest groups, sports clubs, social events, meetups, and regular knowledge sharing.
• Join one or more of our 6 Employee Resource Groups as a member or an ally, and help us shape Betterment’s culture and product for years to come.

You’ll stay Happy and Healthy:

• We will ensure you're set up and cared for with a customizable workstation, benefit packages that fit your needs (including infertility support and World Professional Association for Transgender Health approved benefits), a Self Care stipend of $600 per year to invest in your wellness however you see fit, as well as additional professional development opportunity.
• You’ll have flexible paid time off, and a team that cares about you, not just what you’re working on.

You’ll Learn & Grow:

• Enhance your skills and abilities through Betterment University courses and additional allowance for outside learning.
• As part of a team that values knowledge sharing and transparency you can opt into mentoring and career coaching programs as well as weekly company meetings.

Please note that Betterment is dedicated to providing accommodations to candidates with disabilities. If you need accommodations at any point throughout the interview process, please reach out to [email protected]

What Happens Next?

We expect to take a few weeks to review all applications. If we would like to spend more time with you, you will hear from us to arrange next steps. You can expect 3-4 sets of meetings with your future colleagues in the weeks following your application.

Throughout the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our interview questions will be behavioral, aimed at understanding how you might operate here at Betterment. We may ask you to complete a case study exercise or technical assessments, depending on the role, as we aim to collect a robust set of data points throughout the interview process.

On average, it takes us around 2-3 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 3 final round candidates before making a hiring decision.

Please note that we’re unable to offer individual feedback during the interview process. We usually see 1,000+ applications for open positions, and our hiring team simply doesn’t have the bandwidth to offer personalized feedback to each candidate.

We recognize that interviewing for a new role is a big deal. We appreciate you giving us consideration as the next step in your career. Our Recruiting Team is here to support and advocate for you through the interview process, so please let us know how we can help.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law.