Learning Operations Manager

Job Description

ADP is hiring a Operations Manager as part of the Sales Learning team within Worldwide Commercial Operations. The Learning Operations Manager is responsible for increasing sales associate productivity across ADP Sales through sales learning tool experience, adoption, and data-driven results. The individual will be measured on overall ADP sales learning results and tool adoption. This role will be part of a digital sales learning team responsible for managing Brainshark tool adoption with front line leaders and other of modern sales learning tools that align with the WWCO’s strategic goals and objectives. This person will be passionate about empowering ADP Sales with a portfolio of modern sales learning tools to drive success, efficiency, effectiveness & improve the seller productivity.

Duties Included:

• Product ownership of sales learning tech stack including vendor relationship, user management, onboarding & implementation, activating results-driven programs & customer success, product roadmap, integrations, and utilization metrics.
• Responsible for coordinating with the BU Operations and Sales Leadership teams to activate sales learning productivity tools and programs that drive field effectiveness. Tech stack includes, but are not limited to, a wide range of best-in-class tools from: Brainshark, Whatfix, and AR/VR.
• Supported the creation of ADP sales process and driving tool utilization, ASP, and market growth
• Coach sales leadership on how to drive sales learning tools and effectiveness of their teams
• Support and develop training for roll outs of new and existing tools
• 5 seat rides/feedback sessions a month
• Communications on tool utilization to drive engagement and adoptions (ex. Tip-of-the-day week, Sales Wins, quantitative results)
• Work with BU Sales Ops and Marketing teams for additional tool support
• Trained on Sales Methodology

RESPONSIBILITIES:

• Overall responsibilities include Strategy & Discover, Requirements, Evaluation & Integrations, Rollout & Feedback, Adoption & Utilization, Data & Reporting
• Work closely with Sales Learning Leadership to design and implement the sales strategy to improve ASP, increase sales effectiveness through the utilization of Brainshark tool, and meet/exceed milestone development plans.
• Collaborates with relevant roles to create and implement programs to improve ASP, breadth of participation and sales results.
• Collaborate with sales operations teams to identify and execute on key strategic productivity and development initiatives for sales.
• Evaluates key trends and metrics to drive continuous improvement and efficiencies across the ADP when it comes to Brainshark tool adoption and effectiveness
• Report market information regarding competitors, as well as sales inhibitors and sales successes and best practices where appropriate.

Qualifications:

• Bachelor’s Degree
• Exceptional communication skills
• Brainshark Technology acumen
• 5 years Sales or Sales Operations experience
• Understanding of Marketing and ability to work alongside the function
• Strong problem-solving and analytical skills
• Works well under pressure, has a high tolerance for stress & comfortable in change
• Outstanding organizational & time management skills
• Analytical thinker
• Outstanding organizational & time management skills for managing multiple, diverse & conflicting activities
• Qualifications:
  • Bachelor’s Degree
  • Exceptional communication skills
  • Brainshark Technology acumen
  • 5 years Sales or Sales Operations experience
  • Understanding of Marketing and ability to work alongside the function
  • Strong problem-solving and analytical skills
  • Works well under pressure, has a high tolerance for stress & comfortable in change
  • Outstanding organizational & time management skills
  • Analytical thinker
  • Outstanding organizational & time management skills for managing multiple, diverse & conflicting activities

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Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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