Digital/Technical Product Manager I

Job Description

Purpose of Job

Performs the discovery, delivery, and performance of digital and technology products and their experiences for USAA and its members. Collaborates with internal collaborators and partners to tackle sophisticated and challenging problems to optimize the customers’ (internal/external) experience with market offerings. Designs and drives implementation of multi-platform technology and digital solutions. Optimizes and improves existing products and experiences across all channels and platforms to drive Key Performance Indicators (KPIs) and Key Risk Indicators (KRIs). Employs Human-Centered Design and Design Thinking methodologies to bring world-class Digital and/or Technology driven products to market.
USAA values a culture that is highly collaborative, and we have found that a hybrid work type helps employees gain the best of both worlds – collaborating in-person in the office and working from home. The actual onsite days are settled between each employee and the employee’s manager. Candidates are expected to live a commutable distance from one of our offices in San Antonio, TX, Plano, TX, Phoenix, AZ, Tampa, FL, Chesapeake, VA, Colorado Springs, CO or Charlotte, NC.

Job Requirements

About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Independently leverages Digital or Technology research, business and market intelligence, and data-driven insights to find opportunities, propose solutions, create, and maintain roadmaps, and improve performance.
• Assists with translating Digital or Technology product and experience opportunities (customer “needs” and “wants” as well as all other input forms into problems, gaps, etc.) into initiatives (i.e., requirements, features) and drives development of execution strategy.
• Shepherds Digital or Technology product and experience opportunities from idea to market validation through collaboration with all relevant collaborators and SMEs (Business, UX, Technology, Ops, Marketing, etc.)
• Creates Business Case artifacts and hypotheses for scoping of Digital or Technology product and experience opportunities.
• Continuously leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs and KRIs.
• Generates meaningful insights through a variety of tools and resources to uncover areas of opportunity to inform Digital or Technology product and experience improvements.
• Develops customer (i.e., business partners, members, collaborators) relationships to collaborate and understand current and future business needs.
• Prepares compelling presentations, and other forms of communication, to present and communicate complex concepts to a diverse audience.
• Researches and identifies industry standard methodologies and trends to increase effectiveness of Digital or Technology products.
• Maintains and applies a maturing knowledge of the Business, Technology, UX, and relevant experiences and processes and an academic understanding of Product Management.

Minimum Qualifications:

• Bachelor’s degree OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing.
• 1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required.
• Demonstrated ability to effectively develop, present, influence, and communicate business decisions.
• Knowledge of Agile Methodology.

Preferred Qualifications:

• 1 or more years managing a digital product’s lifecycle at USAA or externally
• 2 or more years experience preparing and obtaining legal, compliance, and other required content approvals prior to publishing
• 2 or more years experience implementing search engine optimizations, digital marketing, and variant testing
• Ability to analyze workflows and make improvements for efficiency and to reduce risk
• Experience performing qualitative research in the form of creating surveys, customer interviews, and/or the creation of content to support these research types
• Experience working with innovation teams or on new feature, experience, or product development
• Professional training and application of agile principles, work prioritization with engineering teams, human centered design practices, or lean start-up methodologies
• MBA, graduate degree, relevant industry certifications, or recent professional development that maps to role

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $88,200 - $158,900*.

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

To see details on our outstanding benefits, visit USAA Total Rewards.

Relocation assistance is NOT available for this position.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.