Multi Property IT Manager - Kyushu IT Cluster (The Ritz Carlton Fukuoka & Sheraton Kagoshima Hotel)

Job Description

Job Number 22140908
Job Category Information Technology
Location The Ritz-Carlton Fukuoka, 2-Chome 6 Daimyo, Fukuoka, Chuo Ku, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

HOTEL DESCRIPTION

The Ritz-Carlton, Fukuoka will be part of a 24-storey mixed-use building with offices and retail. The Hotel will occupy 3rd floor and 18-24th floor of the building. An arrival lobby will be located on the 1st floor whilst the check-in lobby will be located on the 18th floor together with food and beverage facilities. Function facilities will be on the 3rd floor.

The Hotel will be located in the Daimyo-Tenjin District in Fukuoka. There are corporate Grade A offices, high-end department stores and luxury shopping are in the Tenjin area as well as well-known dining and entertainment places in the Daimyo area. The Hotel will be located within 5 minutes’ walk to Tenjin Station, 15 minutes’ drive from Hakata Station and 30minutes’ drive from Fukuoka Airport.

The Hotel will offer 167 guest rooms and suites with exclusive The Ritz-Carlton Spa, 25m indoor pool and 114 sqm fitness center. Food and Beverage venues include three restaurants, two bars, 345 sqm Club Lounge and 400 sqm ballroom. The hotel is scheduled to open in Spring 2023.

JOB SUMMARY

As a member of a defined cluster organization, the multi-property systems manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support cluster and technology (IR) objectives. The multi-property systems manager, in conjunction with the area systems manager, is responsible for assisting property management with technology planning, decision-making, implementation, and maintenance. The multi-property systems manager may direct the work of property or area systems technicians and interfaces with vendors, owners, executive committee and property staff.

CANDIDATE PROFILE

Education and Experience

• BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position.

• Previous experience in IR Global Field Services or Marriott Systems Support desirable.

• System-related professional certifications desired.

CORE WORK ACTIVITIES

Ensuring Client Technology Needs are Met

• Responsible for managing technology/asset life-cycle. Ensures that necessary equipment (PCs, servers, telecom, etc.) is ordered and available

• Foresees, identifies and resolves system(s)’ performance problems

• Is accountable for disaster recovery and business continuity as it relates to technology.

• Ensures technology assets are secure and well-maintained in accordance with Marriott International policies and standards.

• Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

• Performs adds/moves/changes/deletions.

• Ensures that adequate bandwidth exists and that circuits are secured.

• Supports end-use pager cellular phone issues.

• Troubleshoots high-speed Internet access problems

• Escalates problems as appropriate through Area Systems Manager, Global Field Services, IR Shared Services.

• Images desktops, installs new software applications, applies patches, maps drives to correct server/network.

• Moves/adds/changes PCs/peripherals; migrating data when necessary.

• Performs routine to complex desktop backup as scheduled or directed.

• Provides end-user support to property staff, business center.

• Resolves issues with setup or reset of security passwords

• Supports email and use of MI network

• Creates and maintains secure server environment. Performs server backups and routine/non-routine preventative maintenance.

• Executes disaster recovery plans.

Managing Work within Budget Targets

• Assists/provides input to property management for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

• Possesses a basic understanding of the financial dynamics property operations and can apply knowledge/judgment to assist management in achieving technology-related goals.

• Reviews operating statements; researches and resolves discrepancies in technology charges

• Advises management on required short-term technology investments for property planning.

• Responsible for property compliance with appropriate Marriott International Policy and Information Security Manual. Determines solutions and implements per cluster SOP.

• Conducts periodic inventories of applications and hardware; prepares reports for property management.

• Assists in the reviews of vendor proposals to determine appropriate vendor selection for local technologies/hardware.

• Ensures compliance to technology-related vendor contracts.

Building and Sustaining Relationships with Customers

• Writes/presents proposals, analyses, project plans, cost models, etc. in a well-written and/or verbally articulate manner

• Provides exceptional customer service.

• Provides timely, accurate, and detailed status reports as requested

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.