Assistant IT Manager - The Ritz-Carlton, Fukuoka

Job Description

Job Number 22136458
Job Category Information Technology
Location The Ritz-Carlton Fukuoka, 2-Chome 6 Daimyo, Fukuoka, Chuo Ku, Japan VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

HOTEL DESCRIPTION

The Ritz-Carlton, Fukuoka will be part of a 24-storey mixed-use building with offices and retail. The Hotel will occupy 3rd floor and 18-24th floor of the building. An arrival lobby will be located on the 1st floor whilst the check-in lobby will be located on the 18th floor together with food and beverage facilities. Function facilities will be on the 3rd floor.
The Hotel will be located in the Daimyo-Tenjin District in Fukuoka. There are corporate Grade A offices, high-end department stores and luxury shopping are in the Tenjin area as well as well-known dining and entertainment places in the Daimyo area. The Hotel will be located within 5 minutes’ walk to Tenjin Station, 15 minutes’ drive from Hakata Station and 30minutes’ drive from Fukuoka Airport.

The Hotel will offer 167 guest rooms and suites with exclusive The Ritz-Carlton Spa, 25m indoor pool and 114 sqm fitness center. Food and Beverage venues include three restaurants, two bars, 345 sqm Club Lounge and 400 sqm ballroom.
The hotel is scheduled to open in Spring 2023.

JOB SUMMARY

Supports the property’s technology Information Resources objectives. Supports all technology planning, decision-making, implementation, and maintenance. Interfaces with vendors, owners, and property staff.

CANDIDATE PROFILE

Education and Experience

• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.

OR

• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.

CORE WORK ACTIVITIES

Supporting Client Technology Needs

• Uses computers and computer systems (including hardware and software) to set up functions, enter data, or process information.

• Monitors, verifies and manages the acquisition and maintenance of property based systems.

• Assists in analyzing information, identifying current and potential problems and proposing solutions.

• Maintains, inspects and repairs equipment.

• Inspects the equipment or the environment.

• Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis.

• Supports managing IR activities to confirm the property infrastructure and applications systems are functional at all times.

• Verifies solutions are consistent with the client's needs and brand specific IR environment.

• Administers and maintains mail and email.

• Maintains inventories and manages IT hardware/software.

• Provides Internet support and maintenance (if applicable)

• Provides cable management support.

• Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status.

• Consults on specific application issues or hardware/software problems.

• Provides feedback to Lodging IR on application functional performance and system performance.

Managing Projects and Policies

• Supports determining whether events or processes comply with laws, regulations, or standards.

• Monitors processes and evaluates information according to SOP and LSOP requirements.

• Enforces IR policies and standards protecting company hardware, software and other resources at the property.

Maintaining Information Systems and Technology Goals

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements.

• Determines priorities, schedules, plans and necessary resources to complete property projects on schedule and according to specification.

• Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times.

• Verifies proper asset management.

• Performs on-site monitoring of all projects.

Demonstrating and Applying IR Knowledge

• Keeps up-to-date technically and applies new knowledge to your job.

• Demonstrates knowledge of job-relevant issues, products, systems, and processes.

• Provides technical expertise and support.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

• Analyzes information and evaluates results to choose the best solution and solve problems.

• Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff.

• Manages vendors for property IT requirements functioning as escalation point for problem resolution.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.