IT EMEA Virtual Hub Support

Job Description

Your tasks and responsibilities:

· End user Support for Slovakia:

o Perform country infrastructure support

§ On/Off Boarding of users

§ Configuration support

o Install/uninstall computer and mobile clients

o Hardware Failure: Diagnose, Support & Coordination

§ Forward for Break fix

· Manage IT Consumables:

o Display, keyboards, mice, headsets, etc.

· Mobile Voice subscription: Management & support

· Administrative tasks:

o Mange External vendors

o Coordinate “In Business” IT Contacts

o “Housekeeping”, right size Infrastructure service consumption

o Asset management

§ Lifecycle support

§ Inventory control

o HW catalogue

o Contribute to knowledge management

· IT Infrastructure Projects:

o Roll out of centrally defined projects

o Act as interface to central project team

o Perform Country assigned tasks

· Service Management

o Ticket handling for local support

o IT service Desk, complaints, and escalations

Your qualifications and experience:

· Degree in Information Technology / Computer Engineering

· Experience in managing mid-sized IT projects

· Understanding of IT Service Management

· Relevant certifications

o E.g., ITIL Foundation/Practitioner, Microsoft Enterprise Administrator Expert

· Fluent in English and Slovak languages

Your attributes and skills:

• Team player
• Organized and structured
• Customer oriented
• Proactivity
• Availability to travel in the assigned geograph

· Adjustable standing desk as a standard

· MSDN license for each developer with prepaid access to AZURE

· Free access to PLURALSIGHT – the WBT platform

· Team building program - 2 days adventure offsite meeting for all employees every year, Christmas party, extra budget for team building events

· Participation on world famous IT conferences like Microsoft IGNITE for best employees

· Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, ...)

· Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,...)

· Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)

· Retention program (work anniversary, life anniversary, additional pension plan, employee loans)

· Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)

Basic wage component (gross) and other rewards : starting from 2000EUR brutto /month + VAR*

*We are required by law to disclose basic wage component 2000EUR for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team

Organization: Information Technology

Company: Siemens Healthcare s.r.o.

Experience Level: Experienced Professional

Full / Part time: Full-time