Help Desk Analyst

Job Description

Job Description

Responsibilities:

• Supports Tier 1 and 2 service requests and incidents
• Provide Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.
• Serves as the single point of contact to end users for information technology-related issues, problems and requests
• Assist the Help Desk Manager with reporting, analysis, or training and testing tasks
• Contribute current technical information and best practices to the knowledge base

Qualifications

• Previous experience in a Help Desk environment supporting computer software and hardware.
• Proficient in MS Office Suite (Excel, Word, PowerPoint, and Outlook), and MS Windows XP & Windows 7
• Ability to manage multiple tasks with aggressive timelines; highly organized with the ability to prioritize demand for self in a fast paced environment.
• Excellent customer service skills and strong telephone skills
• Strong written and verbal skills as well as problem solving skills Qualifications:
• Undergrad Degree preferred

Additional Information

FAST, which stands for “Flexible Architecture, Simplified Technology,” is a Verisk (NASDAQ: VRSK) business that offers a suite of out-of-the-box software components insurers can use to quickly modernize their current environments or replace their legacy systems. FAST, which has a U.S. office in Iselin, New Jersey and an international office in Hyderabad, India, was founded in 2010 to provide an alternative to the overly burdensome solutions available in the market.

At FAST, we recognize that each insurance company faces a unique set of issues and challenges, and that a tremendous amount of creativity and capability is required to craft and implement the best solution. That’s why FAST was built on an agile mindset. FAST, in concert with Verisk, is focused on providing innovative technology and analytics solutions for the life insurance industry. We’re continuously learning and improving, constantly challenging the status quo, and always seeking a “win/win” for our customers, partners, and employees. We reduce the time to market, eliminating risk and lowering the cost of standing up and maintaining core insurance systems.

We continue to leapfrog the competition through Gartner’s Magic Quadrant for Life Insurance Policy Admin Systems, North America. FAST was first recognized in Gartner’s 2015 Magic Quadrant and after only three years became the youngest company to make Gartner’s leadership quadrant (upper-right).

We are proud to be a part of the Verisk family of companies!

At the heart of what we do is help clients manage risk. Verisk (Nasdaq: VRSK) provides data and insights to our customers in insurance, energy and the financial services markets so they can make faster and more informed decisions.

Our global team uses AI, machine learning, automation, and other emerging technologies to collect and analyze billions of records. We provide advanced decision-support to prevent credit, lending, and cyber risks. In addition, we monitor and advise companies on complex global matters such as climate change, catastrophes, and geopolitical issues.

But why we do our work is what sets us apart. It stems from a commitment to making the world better, safer and stronger.

It’s the reason Verisk is part of the UN Global Compact sustainability initiative. It’s why we made a commitment to balancing 100 percent of our carbon emissions. It’s the aim of our “returnship” program for experienced professionals rejoining the workforce after time away. And, it’s what drives our annual Innovation Day, where we identify our next first-to-market innovations to solve our customers’ problems.

At its core, Verisk uses data to minimize risk and maximize value. But far bigger, is why we do what we do.

At Verisk you can build an exciting career with meaningful work; create positive and lasting impact on business; and find the support, coaching, and training you need to advance your career. We have received the Great Place to Work® Certification for the 7th consecutive year. We’ve been recognized by Forbes as a World’s Best Employer and a Best Employer for Women, testaments to our culture of engagement and the value we place on an inclusive and diverse workforce. Verisk’s Statement on Racial Equity and Diversity supports our commitment to these values and affecting positive and lasting change in the communities where we live and work.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

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