Splunk Engineer, Ideas & Roadmap

Job Description

Role

The Splunk Ideas and Roadmaps team is looking for a Splunk Engineer, who will be responsible for using Splunk and other tools to tackle our data and process problems that impact our Customers, Sales, GTM, Product and Engineering teams. In some cases, this role will be instrumental to develop new tools/solutions to support our customers and our internal teams.

Splunk Ideas (ideas.splunk.com) is our mechanism to receive product feedback from customers that we use to influence the product roadmap to deliver on customer and sales requests. We use the data from Splunk Ideas and other internal systems to help product managers prioritize the ideas from customers. In addition, we also use data and tools to facilitate the entire process from idea submission to roadmap prioritization and finally to delivery back to our customers.

The ideal candidate for this role is one who demonstrates the following characteristics: Someone who aspires to be a technical leader. One who prioritizes understanding why before working on “how”. Natural curiosity to learn and make continuous improvements to solutions. Someone who takes initiative to understand and empathize with stakeholder/customer challenges and proactively proposes multiple solutions.

Responsibilities

• Own development of all data insights and solutions for Splunk Ideas & Roadmap initiatives
• Design and develop solutions using Splunk and other related technology to automate or streamline manual efforts and improve existing processes
• Leading cross functional and technical projects with other organizations (i.e. IT Engineering, Ops), to build tools and processes that support Splunk Ideas & Roadmap initiatives
• Analyze our current solutions to find opportunities to simplify and optimize, as well as quantify the impact and effort required, then lead subsequent refactoring efforts.
• Author and maintain documentation for our technical infrastructure

Required Skills / Qualifications

• 2-3 years experience working with product, engineering, sales or customer support teams in a technical capacity
• 3 years of experience with Javascript, HTML, Python, SQL
• Proficiency using Splunk (getting data in, writing SPL queries, building dashboards, etc), Jira and working with APIs through terminal/back-end methods
• Strong organizational, communication and presentation abilities
• Analytical thinker, problem solver with high attention and focus on details
• Experience handling risks and mitigating roadblocks
• Minimum of 2 years of related experience with a Bachelor’s degree or equivalent experience in a technical role.

Preferred Skills

• Splunk Core Certified Advanced Power User

We value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

For job positions in San Francisco, CA, and other locations where required, we will consider employment-qualified applicants with arrest and conviction records

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation. This is a remote position located in the US.

Thank you for your curiosity about Splunk.