Production Support Analyst

Job Description

Position Description:

CGI is hiring a Production Support Analyst to join our dynamic team.
At CGI, you get to build solutions as a full time consultant with a world-class IT company. You will be involved in a mission critical project, working with a team of smart, dedicated people like yourself who build quality solutions for a variety of customers. Take your talents to a company that inspires growth and values your ideas.
CGI is looking for Java developer experienced in Spring, Oracle SQL, UNIX and Java/J2EE in production support activities. At CGI, you get to do more than just sling code, you get to build solutions as a full-time consultant with a world-class IT company.
Future duties and responsibilities
The successful candidate will be responsible for:
Required qualifications to be successful in this role

Your future duties and responsibilities:

• Working in an End to End application framework interfacing with multiple applications.
• Understand MQ and SOAP Web Services communication with interfacing systems.
• Work on UNIX platform to perform issue triages, create scripts for automation.
• Participate and support application upgrades / patches, infrastructure maintenance validation
• Identify and propose process improvements and application monitoring enhancements.
• Support disaster recovery and business resiliency testing / validation.
• Assist clients in Audit reviews and to produce Audit related reports.
• Support Risk management and application deployment processes (vulnerabilities, patches)
• Monitor production jobs, environments using monitoring tools.

Required qualifications to be successful in this role:

This is an intermediate level position with a bachelor’s degree plus 5 years of relevant technical experience required. Successful candidates will possess:
• Minimum 5+ years of development/support experience working on Java applications.
• Extensive analytical work experience supporting applications using Java, J2EE, Unix and SQL.
• Good to have experience using Web services, MQ, NDM and XML message format.
• UNIX (Basic skills to perform triages, create scripts for automation etc.)
• Must be proactive and willing to learn vendor product and payments domain concepts.
• Must have excellent interpersonal and communication skills to work with Clients.
• Proficient in troubleshooting issues from traces, analytical skills and root cause analysis
• Coordinate efficiently with onshore/offshore teams to provide a 24x7 seamless support.
• Able to perform Java application deploys using deploy tools (Maven, Jenkins)
• Banking Payments Domain knowledge is a plus
Competencies Years of experience Proficiency level
Spring
5
4
Oracle SQL
3
3
UNIX
4
4
Java/J2EE
6
4
MQ
3
3
Monitoring Tools – Dynatrace, TrueSight
Deploy Tools – Jenkins, Maven, uDeploy
3
3
OPTIONAL: Desired qualifications/non-essential skills required
• Banking knowledge
• Communication
#doubleGLK
#LI-JH3

Skills:

• Spring
• Unix

What you can expect from us:

Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today — one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI — where your ideas and actions make a difference.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected] . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned .
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.