Senior Cloud Support Engineer - Database Security & Authentication Management

Job Description

We’re at the forefront of the data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration.

As a Senior Cloud Support Engineer - Database Security and Authentication Management, your role is to delight our customers with your passion and knowledge of the Snowflake Cloud Data Platform. Customers will look to you for technical guidance and for advice in addressing their product usage and issue needs. You will be the voice of the customer into Snowflake’s product and engineering teams for product feedback and improvements. You will play an integral role in building knowledge within the team and be part of strategic initiatives for organizational and process improvements.

Based on business needs, you may be assigned to work with one or more Snowflake Priority Support customers. You will develop a strong understanding of the customer’s use case and how they leverage the Snowflake platform. You will deliver exceptional service, enabling them to achieve the highest levels of continuity and performance from their Snowflake implementation.

YOU WILL:

• Provide email, web, and phone support to Snowflake customers and partners
• Utilize Snowflake environment, connectors, 3rd party partner software, and tools to investigate issues
• Document known solutions to internal and external knowledge base
• Submit well-documented bugs and feature requests arising from customer submitted requests
• Work on technical and non-technical projects
• Partner with engineering teams in prioritizing and resolving customer requests
• Work with engineering and dev ops with regards to service alerts and notifications

OUR IDEAL CLOUD SUPPORT ENGINEER WILL HAVE:

• B.S. or M.S degree in CS, MIS or equivalent discipline
• 5-10 years’ experience in a Technical Support or similar function
• Good understanding of the technical fundamentals of the Internet. Solid experience working with Internet Security and Networking Technologies and Protocols such as TCP/IP, HTTP/HTTPS, DNS, Load balancers, Proxies and Firewalls.
• Experience troubleshooting database connectivity issues using a variety of diagnostic tools and methods (client software, drivers/connectors)
• Excellent ability to troubleshoot on a variety of operating systems (Windows, Mac, *Nix)
• Scripting/coding experience In any of the following: Python, Java, .Net, NodeJS, R
• Fluent level Japanese skills
• Basic level English skills

***Snowflake will provide 12-months of English language training support for successfully hired candidates

YOU WILL HAVE EXPERIENCE IN:

• SCIM Provisioning and Rest API Calls (e.g. Post, Get, Patch, etc.)
• Identity Provider experience (Okta, PingFederate, OneLogin, ADFS, Azure AD, etc.)
• AWS Key Management Service, MSFT Key Vault, GCP KMS
• AWS PrivateLink, Azure Private Link, GCP private access
• IAM Role Based Access Controls (RBAC)
• Cloud Authentication/access policies
• Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS

NICE TO HAVE:

• Experience in a designated customer-focused enterprise support role for a large number of customers
• Understanding of cloud computing concepts
• Understanding of Data Warehousing fundamentals and concepts
• Experience in Cyber Security, Critical Infrastructure and Enterprise Risk
• Cloud Certifications such as Azure, AWS, Google Cloud (GCP), etc.
• Experience with Data Governance - tokenization and encryption

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?