Senior Technical Program Manager, Salesforce

Job Description

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.

WE ARE DRIVEN BY OUR COMMUNITY

Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.

THE ROLE

The Senior Technical Program Manager, Salesforce will own the day-to-day configuration, support, maintenance, and improvement of our organization’s Salesforce environment. Working closely with staff from the philanthropy, sales, customer success, & finance teams (among others), this administrator will identify, develop and deploy new business processes. As a unique role within Khan Academy, we are looking for someone with a breadth of skills in Salesforce Administration, IT, and Technical Project Management.

• Serve as first, and sole, full-time administrator for a Salesforce environment with 30+ users, across the Philanthropy, Marketing, Finance and Districts teams.
• Handle all administrative functions for Salesforce, including: maintaining user profiles, modifying page layouts, creating new fields, generating reports, supporting dashboards, evaluating and installing new Salesforce releases, providing support and training for our team of internal Salesforce superusers and stakeholders, and prioritizing improvements and changes to Salesforce.
• Translate business requirements into well-crafted solutions that best leverage the Salesforce platform and products to their full capacity in support of functional teams.
• Manage all Salesforce integrations (except in cases where they may be handled by a Salesforce Consultant/Partner) including connectors to AppExchange partner products and custom integration from internal relational databases to Salesforce.
• Facilitate organizational alignment for the near- and long-term vision of how Salesforce is used by contributing to the roadmap and playing a key role in the planning processes for upcoming releases and projects.

WHAT YOU BRING

• 5+ years of Salesforce Administration or developer experience
• Salesforce certifications:
• Admin (ADM201 or ADM211)
• Developer (DEV401 or 501)
• Platform Developer (PD1 or PD2)
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, processes, custom views, and other content of intermediate or greater complexity
• Proficient with advanced areas of Salesforce such as declarative implementations, Visualforce, apex code, flows, Nonprofit Success Pack, table driven trigger management, deduplicate management, custom objects and ensure all Salesforce coding meets user requirements and doesn't degrade existing business processes or automations
• Ability to develop and migrate platform enhancements from sandbox to production while making sure changes do not deteriorate existing operations
• Ability to create proof-of-concept applications in sandbox environments to enable end-users, developers and partners to collaborate on solution design
• Experience with Salesforce Marketing Cloud, and how data is loaded and generated from these systems
• Experience with productivity tools (Google Workspace, Office 365, Confluence, Slack, Jira)
• Bachelor’s degree in Computer Science, Information Technology, Information Systems or equivalent experience
• A demonstrated interest or experience in building out marketing and/or fundraising and philanthropy automation using technologies is a plus
• Experience with nonprofit processes and business objectives is a plus

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – we are about getting things done, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
• The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Our team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.