APAC Readiness and Campaign Program Manager

Job Description

Summary

Posted: Aug 29, 2022 Weekly Hours: 40 Role Number: 200409310 Imagine what you could do here! Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar for Apple and our channel partners. The Ownership Operations team collaborates with partners across Apple to enable customers to receive an extraordinary experience each time they engage with Apple while optimizing sales performance. The scope of responsibilities of the team includes stores’ customer and team programs, commercial performance, small and medium business operations, and store operations field Leadership. Key Cross-Functional partners include Store Teams, Retail Marketing and Engagement, People, Apple Online Store, Retail Design, Development & Merchandising, and Retail Technology. The APAC Readiness and Campaign Program Manager plays a meaningful role in supporting the execution of Apple Retail key priorities and driving those initiatives as a part of the APAC Ownership Operations team. This role will work with a broad range of X- functional partners to develop annual and quarterly readiness plans and campaigns that both deliver new products and innovations to the field while improving engagement and performance across the fleet.

Key Qualifications

Key Qualifications

• Proven track record of leading highly capable x-functional teams to deliver large complex projects
• Demonstrate collaboration and inclusion by encouraging all voices to be heard and valuing those voices
• Strong influencing skills toto advocate for regional nuances or drive changes amongst both local and global teams
• Demonstrated ability to analyze data and information, identify trends and problem statements, build innovative solutions and strategies, drive implementation and execution and iterate
• Expert knowledge of the retail industry, commerce, and omni channel trends
• Obsesses over the customer experience including experiencing our products and services as our customers do in order to exceed customers' expectations
• Ability to prioritize, plan, delegate and execute strategies, programs and projects successfully
• Dedication to identifying and communicating innovative ideas in a way that gains consensus and builds partnership
• Drive what matters - zero in on what’s critical and let go of what isn’t
• -- Skills
• Collaboration - Build partnerships and works collaboratively with others to meet shared objectives
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Plans and Aligns - Planning and organizing work to meet commitments aligned with organizational goals
• Ensures accountability - Holding self and others accountable to meet commitments
• Manages complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Values Differences - Recognizes the value that different perspectives and cultures bring
• Drives Results - Consistently achieving results, even under tough circumstances
• Being resilient - Step up to any crisis or tough moments that the business may face
• Cultivates Innovation - Builds excitement in others to explore creative options
• Optimizes work processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement

Description

Description The APAC Readiness and Campaign Program Manager is responsible to support executing strategies, roadmaps, funding requirements, and implementation plans that will get our leaders and teams ready to deliver new Apple and Apple Retail products, services, and program innovations. This role is accountable for the APAC execution of the Readiness and Campaign programs enabling an outstanding and consistent customer and store employee experience while delivering excellent sales performance. The role ensures geo feedback is brought up to the Worldwide team to build innovative approaches in alignment with the needs of the market. This role interacts very closely with the broader Global Retail Support team, Online and Store leadership partners locally on opportunities for change to current operations, in line with the business objectives.

Education & Experience

Education & Experience • Master’s degree in relevant field (MBA a plus) or equivalent experience

Additional Requirements

Additional Requirements

• • 5+ years of experience in Retail operations or related field
• • Some travel required
• Apple is an equal opportunity employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.