Special Investigative Unit Investigator

Job Description

Purpose of Job

Let’s do something that really matters.
At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re over 37,000 strong, working as one to create a great experience and make a real impact for our members.
We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

Job Requirements

Military veterans and spouses are highly encouraged to apply.

We have a field based position in the Seattle/Tacoma, WA area as a Mid-Level Special Investigations Unit Investigator. You will provide specialized investigative and advisory services to Claims, Underwriting and Policy Service on low to medium complexity situations involving questionable, suspect or fraudulent claims activity. Work with law enforcement, fire and other related agencies to investigate potential fraud. You will work under minimal supervision to perform work assignments and problem resolution; and participates in the development of fraud prevention strategies and independently completes investigations. In this role, you'll make a difference to our members as you recognize life events, understand needs, and provide advice to deliver appropriate solutions to the member.

Primary Responsibilities:

• Identifies and handles existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
• Participates in the development of fraud prevention strategies.
• Applies knowledge of P&C insurance industry products, services and processes in investigating claims. This includes P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
• Makes recommendations within defined authority guidelines.
• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
• Establishes and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection and prevention.
• May serve as a resource team member on specific matters through demonstrated skill or training.
• Assists with the delivery of fraud awareness training initiatives in a defined environment.
• Handles CAT duty responsibilities as business requires.

Minimum Requirements:

• High School Diploma or General Equivalency Diploma
• 2 years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
• Must have or obtain a P&C adjusters license within 90 days
• Proven investigatory skills.
• Experience obtaining statements from various parties to incidents, witnesses, and suspects.
• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
• Proven ability to organize and prioritize workload, performing multiple tasks and devising solutions to problems.
• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

Preferred Requirements:

• US military service or military spouse
• P&C experience to include Auto, Property and Underwriting
• SIU, Fraud Investigations, Military or Law Enforcement experience
• Ability to use public record systems and/or claims databases to support investigations
• Proven ability to manage complex fraud cases and/or rings
• Ability to work with minimal direct supervision and manage an active caseload in a remote (field) team environment
• Proficiency in establishing, documenting, and pursuing appropriate investigative awareness and strategies
• Acquire an active adjuster’s license within 90 days of employment
• Related professional designations (e.g. CIFI, CFE, CPCU, etc.)
• Have the ability to work across multiple time zones
• Currently reside within or have the ability to self-relocate within the Denver, CO area.

May need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation:

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $60,300 - $108,600* USD Annual

Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.

*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.

Shift premium: will be addressed on an individual-basis for applicable roles that are consistently scheduled for non-core hours.

Benefits:

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Please click on the link below for more details.

USAA Total Rewards

Relocation assistance is not available for this position.