Sr. Product Owner, Unified Experience Layer

Job Description

Job Number 22150406
Job Category Information Technology
Location Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP
Schedule Full-Time
Located Remotely? Y
Relocation? N
Position Type Management
JOB SUMMARY

The Sr Product Owner, Unified Experience Layer (UXL) is responsible for supporting technologies that deliver customer, product and developer experiences for the UXL platform and supports UXL consumer and contributor enablement. This role will collaborate with business partners and technical teams to maintain a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development. S/he will be involved in the product end-to-end, from discovery and user story refinement, all the way through to supporting engineering and operations to ensure customer satisfaction goals are met.

The Sr Product Owner will demonstrate management skills and leadership in a highly matrixed environment and must be comfortable working with multiple stakeholders on numerous competing priorities. This position will bridge technical and business efforts and will bring a product mindset to API product management. S/he should be familiar with API technologies with a proven record of creative solutioning and problem solving. An understanding of GraphQL technology is preferred.

This role will engage key stakeholders to drive the development and implementation of enhancements or new capabilities from conception to launch while understanding any implications of decisions and suggest trade-offs in terms of complexity and timelines. All this while satisfying, championing, and educating stakeholders on the UXL platform capabilities and new GraphQL API product features. In addition, the Sr. Manager will be responsible for managing, enhancing and executing against the integrated multi-year UXL roadmap across platform enhancements, consumer and contributor enablement to drive adoption and platform performance goals while improving the customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• 6+ years’ experience in information technology application design or development
• 1+ years direct or indirect management of teams
• Undergraduate degree OR equivalent experience/certification
• Experience with Agile Development methodologies and product development planning and execution and tools such as JIRA.
• Skilled at converting business needs into technology requirements
• Demonstrated ability to assess customer needs, creatively approach solutions, and decide and influence appropriate courses of action
• Excellent communicator, both written and spoken. Must be able to explain product vision, business objective, technical feasibility, define requirements, and technical implementations
• Demonstrated ability to deliver results under challenging conditions, particularly when faced with complexity, ambiguity, and aggressive timelines
• Strong problem-solving skills and able to get into the technical weeds to come to a solution.
• Understanding of API technology concepts
• Experience leading shared products or technical platforms

Preferred:

• Proven ability to lead and work with cross-functional teams in support of specific business priorities
• Demonstrated ability to leverage APIs and shared platforms to deliver engaging digital experiences
• Experience and working knowledge of GraphQL
• Experience with any client side tracing tools (eg. Charles) for analysis
• Familiarity with Digital Channel Customer experience flows
• Ability to simultaneously manage multiple projects and products
• Ability to lead and work with cross-functional teams in support of specific business priorities.
• Ability to manage stakeholders including leadership, other digital teams, shared platforms, enterprise teams
• Good relationship-building interpersonal and meeting facilitation skills are required to lead and manage internal and external clients, vendors, and meetings
• Strong organizational and time management skills

CORE WORK ACTIVITIES

Technical Product Owner

• Supports a cross-functional team capable of championing and communicating the needs and benefits of UXL powered by GraphQL technology and the GraphQL API products
• Bridges innovation across emerging and existing Digital products and platforms.
• Oversees strategic digital partnerships with external and internal stakeholders.
• Maintains a well-groomed product backlog of features to include refined user stories with solid technical solutions that are ready for development
• Provides clear vision and scope documentation, use cases and workflows to support development
• Documents user experience flows to clearly demonstrate how user experience relates to GraphQL APIs for each product to help support consumer onboarding, evangelization and UXL adoption
• Helps define new product features and optimizations of existing ones, and incorporate them into UXL product roadmap
• Develops new requirements based on usage of the platform as well as by consumers and contributor needs
• Monitors progress of adoption of best practices
• Contributes to the development of the team through training/mentoring others, knowledge sharing and leveraging of best practices
• Manages day to day team activities while being main point of contact for consumer stakeholders of UXL
• Manages consumer and contributor onboarding process, provides product stakeholder management throughout enablement, gathers feedback from internal and external stakeholders and introduces improvements and creates efficiencies
• Monitors UXL intake tickets and manages lifecycle of intake tickets.
• Gains feedback from internal and external stakeholders for intake process, provides recommendation for improvements, implements additional process as necessary
• Measures platform KPIs (Key Performance Indicators) and reports on impact platform metrics to senior leadership
• Evangelizes UXL and GraphQL

Demonstrating and Applying Discipline Knowledge

• Provides technical expertise and support to persons inside and outside of the department
• Demonstrates knowledge of job-relevant issues, products, systems, and processes
• Demonstrates knowledge of function-specific procedures
• Keeps up-to-date technically and applies new knowledge to job

This position requires proof of full vaccination against COVID-19 prior to the first date of employment, subject to applicable law. If you are offered employment, this requirement must be met by your date of hire, unless a reasonable accommodation request is received and approved.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?