Sr Systems Administrator

Job Description

WebMD's Health Services business enables employers and health plans to provide their employees and plan members with access to personalized health and benefit information, decision support technology that helps them make informed benefit, provider and treatment choices and provides telephonic health coaching services.
WebMD is an Equal Opportunity/Affirmative Action employer and does not discriminate on the basis of race, ancestry, color, religion, sex, gender, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veterans status, or any other basis protected by law.

For Company details, visit our website: www.webmd.com

Qualification: B.E. Computer Science/IT degree (or any other engineering discipline)

Experience: 5+ years

Work timings: 12 PM to 9 pm IST

Position Requirements:

• Experience in end-user systems support and maintenance of server/storage/network
• Hands on experience in Gsuite, network and PC operating systems, including Active Directory, Windows 10, and VPN (preferably with FortiToken security key )
• Experience on Windows 10/11 , Mac OS, SharePoint, Microsoft 365, JAMF enrolments, AD/DNS/DHCP troubleshooting, VMware infrastructure, NAS, AMC with third party vendor for hardware’s and UPS
• Knowledge in Zendesk ticketing system, Bitlocker and File Vault recovery management
• Experience with collaboration tools such as Google Workspace, RingCentral, or Microsoft Office 365
• Hands-on hardware troubleshooting experience with Dell and Lenovo desktops and laptops
• Knowledge of applicable data privacy practices and laws
• Experience in computer imaging/management tools, Apple technology and management systems
• Certifications in CompTIA A+, HDI, ITIL, PMP, CAPM, or Six Sigma are good to have
• Knowledge of security products like Sophos, Cortex, Linux, VLAN, troubleshooting will be an added advantage
• Ability to plan, organize and document complex system maintenance activities and to configure systems to be consistent with institutional policies/procedures
• Ability to communicate technical/complex information both verbally and in writing
• Perform multiple tasks concurrently and respond to emergency situations effectively
• Excellent communication and interpersonal skills
• Ability to present ideas in user-friendly language
• Highly self-motivated and directed with keen attention to detail
• Proven analytical and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Strong customer service orientation

Role & Responsibilities:

• Providing technical support to corporate users to support their front-end devices and maintain user’s satisfaction with their IT working environment (local and remote).
• Maintain the front-end IT infrastructure (Desktop/Laptops, Printers, Phone System, NAS etc.) Should have Laptop/Desktop Troubleshooting skills and ensure their reliability.
• Follow and further develop standard helpdesk operating procedures, leads problem-solving efforts often involving both onsite and offshore users
• Establish a strong relationship with the business stakeholders, Senior Desktop Lead, and the Office Manager.
• Monitor incident management system to ensure timely resolution to all tickets.
• Manage, troubleshoot, and resolve cases with standard, high and critical severities.
• Assist with process improvements for the Corporate IT User Support Operations.
• Conduct onboarding and offboarding employees including administering and maintaining end-user accounts, permissions, and access rights.
• Support VPN connectivity software preferably with FortiToken security key.
• Support remote users through a variety of connectivity options.
• Interact with Corporate IT NOC, Corporate IT Telecom, Corporate IT Ops/Apps, and vendor's technical support group as needed to further enhance streaming performance and help troubleshoot system outages.
• Work with various Corp IT groups to test and deploy desktop automation initiatives and business applications.
• Document procedures as needed.
• Responsible for office conference room support which includes maintaining, troubleshooting, and supporting AV systems.
• Configure End User equipment
• Administer IT equipment, hardware, and software upgrades/refresh.
• Work on special projects