Manager, Strategic Consulting

Job Description

Greenhouse is looking for a Manager, Strategic Consulting to join our team!

As the Manager of Strategic Consulting, you will lead and grow our Strategic Consulting team and help influence strategic workflows and process improvements. Our strategic consultants are a critical force behind Greenhouse’s success as a business, and we need a leader to continue to develop an inspiring culture for this team. Focused on empowering your team, delivering a great customer experience, and creating an environment of belonging.

This is an excellent opportunity to join a company that’s recognized as a thought leader in the HR industry.

Who will love this job

• A coach – you have an innate magnetism and leadership style that encourages others to follow
• A planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks
• A people partner – you smooth bumpy roads and have a knack for winning hearts and minds
• A champion – you work behind the scenes to support the everyday heroes on the team
• A strategic thinker - you build, create and launch new customer services that achieve big-picture company goals in a measurable way

What you’ll do

• Manage a collaborative, customer-facing team, leading hiring, and identifying paths towards success
• Guide your team’s strategy and identify areas for improvement, enhancing efficiency and balance in workload
• Partner with other internal leaders to ensure a cohesive customer experience
• Partner with Professional Service Leadership to launch new services to help expand our markets
• Assist with documenting team processes and standard methodologies
• Expertly resolve advanced customer issues, seizing such opportunities to help team members learn and grow

You should have

• Experience in a customer-facing role, preferably for a SaaS product
• Outstanding customer service skills – the ability to be empathetic, responsive, and solutions-focused
• Exceptional written and verbal communication skills
• Experience managing a customer-facing team
• Experience in recruiting and hiring, a plus
• Your own unique talents! If you don’t meet 100% of the qualifications outlined above, tell us why you’d be a great fit for this role in your cover letter

Applicants must be currently authorized to work in the United States on a full-time basis.

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