Manager, Individual Giving

Job Description

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.

WE ARE DRIVEN BY OUR COMMUNITY

Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences. We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional.

THE ROLE

Khan Academy is looking for an exceptional manager for our philanthropy team. The Philanthropy Manager is responsible for leading the growth of “The Learners Fund," Khan Academy’s annual giving fund focused on individual donors.

This role is responsible for donor identification, stewardship, cultivation, engagement and solicitations that inform and inspire donors to increasing levels of support and engagement . Building on a strong foundation of donors, the Philanthropy manager designs and executes donor engagement strategies that share the critical work of Khan Academy and its impact. The fund is now ready to pursue a structured growth strategy. This role will drive the execution of that work and grow a vibrant donor community at Khan Academy.

WHAT YOU BRING

• Action-oriented. You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans informed by data to deliver and solve them.
• Creative . You find new ways to engage diverse audiences who have never had the opportunity to give before. You have the ability to use Philanthropy to empower and to engage a larger audience.
• Builder. You’re someone who thinks strategically. You’re excited about the opportunity to take the status quo as just a starting point, then implement best practices and continually innovate.
• Collaborative. You understand that the best way to meet and exceed goals is through outstanding cross functional teamwork.
• Detail-oriented. You’re aware that paying attention to small details can have a huge impact on the organization and you take steps to make sure your work is thoughtful and thorough
• Adept Fundraiser. You have deep knowledge of both the art and science of fundraising and have a proven track record (3+ years) as a fundraiser with mid-level gifts. You have a strong facility with fundraising software (Salesforce preferred) and a broad understanding of donor acquisition, digital giving, and moves management.
• Passionate. You believe in and care about our shared Khan Academy Mission. You care about changing lives. You want to come to work and feel inspired every day. You want to change the world.
• Fun. The work we do is very serious, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.

WHAT YOU WILL DO

Fundraising program management and development

• Work with the Director of Major and Individual Giving to develop a robust mid-level & leadership donor program (individuals in the $1,000–$99,000 giving range) that includes plans for solicitation and cultivation calendars, engagement tactics, strategic donor segmentation and giving program implementation
• Collaborate closely with Community Giving to coordinate effective mass-fundraising campaigns, communication touchpoints and donor journeys for the lower mid-level segments to drive revenue, deepen donor engagement and move donors to greater levels of giving.
• Work across cross functional teams to manage the production of digital and small scale print annual appeals, renewals, and upgrade materials, as well as all other correspondence and stewardship initiatives specific to the mid-level program
• In collaboration with the team, create a donor acknowledgment experience for mid-level donor segments that aligns with Khan’s values and mission.
• Work closely with the Director of Major and Individual Giving to develop, implement and optimize a system to move donors to greater levels of giving including identifying donors through regular wealth screening and donor behavior, testing potential upgrade strategies and tactics, measuring effectiveness and ROI and assessing donor experience.
• Champion the mid-level audience’s needs in messaging, creative, and segmentation for all campaigns, consistently rallying consensus.

Donor relations and Individual Giving

• Manage a portfolio of mid-level donors, working to cultivate, solicit, upgrade, and steward their contributions being sure to keep the mission of Khan Academy central.
• Understand, translate and effectively represent Khan Academy’s work, impact and priorities to donors and other key stakeholders.
• Develop robust donor profiles for key donors and prospects to guide stewardship and cultivation plans.
• Support the Director of Major and Individual Giving and the Chief External Relations Officer in individual giving tasks in order to increase donor engagement and giving.

Planning and Analysis

• Use Salesforce NPSP to collect, track and manage key donor and program information and drive donor relationships and program management
• Develop detailed plans to execute all program activities and ensure a robust and health program of donor engagement and stewardship
• Use data from campaigns, donor stewardship, outreach and feedback to inform program improvements and learning. Regularly track performance against goals and use this to amend and enhance program plans.
• Work with fundraising analytics and other analysts to develop actionable insights to improve performance.

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

• Competitive salaries
• Ample paid time off as needed – we are about getting things done, not face time
• Generous parental leave
• A fun, high-caliber team that trusts you and gives you the freedom to be brilliant
• The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
• Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
• And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

MORE ABOUT US

• Sal’s TED talk from 2011
• Sal’s TED talk from 2015
• Our team: http://www.khanacademy.org/about/the-team

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.